HR Outsourcing Client Engagement Executive

Enjaz is looking for a proactive and customer-focused Client Engagement Executive to manage inbound leads and conduct outbound follow-up calls to nurture prospects and drive conversions. The ideal candidate will serve as the first point of contact for potential clients, ensuring timely communication, understanding client needs, and guiding them through the early stages of the sales process.

This role requires excellent communication skills, strong customer service. Experience, and a high level of English proficiency.

Responsibilities

Respond promptly and professionally to incoming inquiries. Conduct outbound follow-up calls with potential clients to nurture leads, answer questions, and encourage conversion. Engage with prospects through multiple communication channels including phone calls, email, WhatsApp, and messaging platforms. Qualify leads by understanding client needs, requirements, and expectations.

Present company services clearly and provide accurate information to prospective clients. Maintain consistent follow-up with leads to maximized engagement and conversion opportunities. Update and manage customer information, communication history, and lead status in CRM systems. Track response times and follow-up activities to ensure high service standards.

Share customer feedback and lead insights with marketing and business development. Represent the company professionally and deliver an excellent customer experience.

Requirements

Bachelor’s degree in Business Administration, HR, or a related field. 3-5 years of experience in customer service, lead management, or client relations. Strong understanding of HR outsourcing services (e.g., recruitment, payroll, training, compliance) Fluent in English (spoken and written) is mandatory. Strong verbal communication skills and confidence in handling both inbound and outbound calls.

Ability to build rapport quickly and engage effectively with potential clients. Experience using CRM systems and lead tracking tools (HubSpot, Apollo ai.) Strong organizational and multitasking abilities. Proactive mindset with strong follow-up discipline. Experience in sales support or lead conversion is a strong advantage.