Receptionist

Key Responsibilities

Welcome and assist employees, visitors, tenants and VIP/VVIP guests professionally. Provide an efficient and responsive front desk/help desk service. Manage visitor registration, records and access coordination. Coordinate with Security and Control Room teams for visitor access and approvals. Provide directions, information and assistance to visitors and employees.

Handle reception inquiries and support front-of-house services. Assist visitors in resolving their requests or coordinate with the relevant department until the matter is addressed. Support VIP/VVIP arrivals, meetings and special events. Escalate security-related issues to the on-duty Security team immediately. Maintain a professional appearance, proper grooming, confidentiality and high customer service standards.

Prepare daily reception logs and report any significant or urgent matters. Comply with SRMG News procedures, security instructions and escalation protocols.