Receptionist/CSR

About this role At Concord Veterinary Clinic, our Client Service Representatives are the heartbeat of the practice — the first voice clients hear and the last impression they take home. We're looking for a proven veterinary CSR with hands-on front desk experience who brings warmth, professionalism, and composure to every interaction.

If you've worked in a busy clinic, know what it takes to keep things running smoothly under pressure, and genuinely love making clients and their pets feel at ease, you'll thrive here.

What you'll do

Client check-in & check-out Welcome clients and their pets, complete the sign-in process, verify contact and appointment details, notify the medical team of arrivals, and escort clients to exam rooms. At check-out, confirm services and product charges, process all payment types, and schedule follow-up appointments using our practice management software (AVImark).

Phone & communication management Answer inbound calls from clients scheduling appointments, asking clinical questions, or requesting medication refills. Process refill requests to pharmacy as authorized by a veterinarian. Make proactive outbound calls for appointment reminders, pre-surgical fasting instructions, and wellness service follow-ups.

Clinical knowledge & team support Demonstrate working knowledge of common vaccination protocols, basic diagnostics, prevalent diseases, veterinary terminology, and typical pet behavior — enough to field client questions confidently and communicate effectively with the medical team. Hospital cleanliness & environment Contribute to maintaining a clean, organized, and welcoming lobby and front desk area — because the client experience begins the moment they walk through the door.

What we're looking for

Prior veterinary or medical front desk experience Calm, professional demeanor under pressure Excellent verbal and written communication Strong multitasking in a fast-paced environment Genuine passion for animals and client care Proficiency with practice management software (AVImark a plus) Cash handling and payment processing experience Positive, team-oriented attitude Why Concord Veterinary Clinic At CVC, your love of medicine and compassion for animals and their people is met with a real investment in your growth.

We're a close-knit team that takes pride in delivering exceptional care — and we support the people who make that possible. If you're ready to bring your experience to a practice that values you, we'd love to hear from you. Salary $20 - $24 per hour