Senior Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States. As a Senior Customer Success Manager, you will help enterprise customers maximize the value of a product information management platform through deep product expertise, trusted partnerships, and proactive guidance.

You will own customer relationships after go-live, turning business objectives into measurable adoption and success outcomes. By combining hands-on platform knowledge with strategic account management, you will help customers overcome challenges, improve daily workflows, and achieve lasting results. Working closely with cross-functional teams, you will influence product improvements and ensure customer feedback informs the platform’s evolution.

You will also identify risks, strengthen customer relationships, and uncover opportunities for long-term retention and growth. This fully remote role is ideal for a curious, proactive professional who enjoys solving complex problems and helping customers become confident, independent users.