Lead Guest Service Associate - Sales & Guest Experience (Shorewood)

Job Details: Job Location: 932 Brook Forest Ave, Shorewood, IL

• Shorewood, IL, Salary Range: $15.50 - $17.00Hourly, Full-Time & Part-Time Hourly + Sales Bonuses Work Location: In person Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

Assist in training Guest Service Associates. Greet guests and create a welcoming, high-energy environment. Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals. Educate guests on our exclusive product line. Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.

Maintain a clean, professional, and organized center appearance. Be a model for your peers, striving to lead others to their full potential. What We’re Looking For Strong sales and guest service skills Excellent leadership, communication and interpersonal abilities Goal-oriented mindset with a passion for hitting targets Previous experience in retail, sales, or the beauty industry is a plus Availability to work evenings and weekends Benefits (Subject to eligibility) 401k Company Match Health, Vision, and Dental Insurance (28+ hours/week) Generous Bonus Incentive 2x/month (Packages + Retail) Training and career advancement opportunities Perks Daily Pay Employee Assistance Program Team Member Assistance Fund Culture Committee

• Have fun while being the best! Referral Bonus
• Generous Incentive to hire all roles!

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.