Technical Production Manager

The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing.

Essential Functions

FLASHING & RETURNED MERCHANDISE: Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes Develop and deliver training materials to equip team members to effective use equipment and technologies Examine work for exactness, neatness, and conformance to policies and procedures.

Monitor the productivity, accuracy and capacity of equipment Suggest modifications to established procedures and improve quality to reduce cost. Report discrepancies and quarantine as necessary. Perform the quality audit function when necessary. Maintain a safe, clean and orderly work area. Generate and maintain departmental reports as directed.

Perform other duties as assigned. Manage the flow and throughput of material in and out of flashing cells Secondary Functions: Project Reporting Continual process improvement Continual automation technology optimization Responsible for measuring and reporting departmental KPI’s Education/Certifications: Bachelor’s degree or equivalent combination of training and experience Experience: Minimum 1-4 years working in the mobile retail industry Minimum 1-4 years working with mobile devices and wearables Minimum 1-4 years working in a fast pace production environment Minimum 1-4 years management experience Skills and Qualifications: Vendor management skills Analytical and problem-solving skills Quality assurance management skills Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners Ability to troubleshoot cradle point router connectivity issues Inventory management skills Communication and listening skills Ability to manage multiple projects in a fast-paced environment Ability to lead a team of up to 80 flashing technicians Preferred Skills and Qualifications: Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes Physical Requirements : N/A Medical, Dental, Vision, and Life Insurance Flexible Spending Accounts (Medical and Dependent Care) 401(k) Plan with Company Match Generous Paid Time Off 10.

5 Paid Holidays Career Development Opportunities