Clerical Associate - Cardiac Cath Recovery

Overview

This individual is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments. The Clerical Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Uses excellent customer service skills to greet and service patients Moves outpatients through the registration/ordering process in a timely, professional manner Assists patients in the completion of hospital forms Prepares orders for the technical staff Maintains paperwork/documentation per established protocols Explains examination preparations for tests done in the Imaging and Diagnostic Services Department Answers the telephone, using established telephone etiquette skills Transfers phone inquiries appropriately Faxes reports, using established protocols Uses the RIS for retrieval of information to respond to inquiries within the scope of their duties Maintains proficiency in all computer functionality necessary to perform job duties (RIS, email, etc.)

Burns CD copies for outside requests. Follows HIPAA/ROI guideline when releasing images/Reports Qualifications KNOWLEDGE/SKILLS/ABILITIES Knowledge of standard office equipment (fax, copy machine, printers Word processing (type 40 wpm) Ability to flex work schedule in order to meet staffing needs Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic coverage as Clinical Aide.

Ability to work under stressful situations with a positive attitude Ability to stand and/or sit for long periods of time EDUCATION/EXPERIENCE High school diploma or equivalent Post high school vocational training in clerical or secretarial courses preferred Medical terminology course preferred WORKING CONDITIONS/PHYSICAL DEMANDS Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards Frequent sitting; near, midrange and far vision and depth perception, color vision Occasional standing and walking Uses excellent customer service skills to greet and service patients Moves outpatients through the registration/ordering process in a timely, professional manner Assists patients in the completion of hospital forms Prepares orders for the technical staff Maintains paperwork/documentation per established protocols Explains examination preparations for tests done in the Imaging and Diagnostic Services Department Answers the telephone, using established telephone etiquette skills Transfers phone inquiries appropriately Faxes reports, using established protocols Uses the RIS for retrieval of information to respond to inquiries within the scope of their duties Maintains proficiency in all computer functionality necessary to perform job duties (RIS, email, etc.)

Burns CD copies for outside requests. Follows HIPAA/ROI guideline when releasing images/Reports KNOWLEDGE/SKILLS/ABILITIES Knowledge of standard office equipment (fax, copy machine, printers Word processing (type 40 wpm) Ability to flex work schedule in order to meet staffing needs Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic coverage as Clinical Aide.

Ability to work under stressful situations with a positive attitude Ability to stand and/or sit for long periods of time EDUCATION/EXPERIENCE High school diploma or equivalent Post high school vocational training in clerical or secretarial courses preferred Medical terminology course preferred WORKING CONDITIONS/PHYSICAL DEMANDS Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards Frequent sitting; near, midrange and far vision and depth perception, color vision Occasional standing and walking