Product Governance Manager

Welcome to Hastings Direct We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers.

We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs. Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.

From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.

Role Overview: Product Governance Oversight Provide Product Governance oversight, review and challenge across the product lifecycle, ensuring activities are completed in line with the Product Governance Framework and supported by sufficient, appropriate and timely evidence. Assess product governance submissions and supporting evidence, providing constructive challenge where conclusions are not adequately evidenced, risks remain unresolved, or customer outcomes may be adversely impacted.

Support governance forums and decision-making through robust analysis, challenge and reporting. Product Lifecycle Governance Provide Product Governance review and challenge across all stages of the product lifecycle, including: New Product Approvals Product Changes Product Launch Readiness Distribution Oversight In-Life Monitoring Annual Product Reviews Fair Value Assessments Closed Book Products Product Withdrawals Ensure governance requirements are appropriately applied, evidence is robust, customer outcomes are considered and decisions are supported by a clear rationale.

Fair Value & Customer Outcomes Review and challenge Annual Product Reviews, Fair Value Assessments and customer outcome assessments to determine whether products continue to meet customer needs and deliver fair value. Identify emerging risks, foreseeable harms or areas of customer detriment, recommending actions and escalating concerns where appropriate.

Represent the voice of the customer through constructive challenge and evidence-based decision making. Data Analysis & Insight Use quantitative and qualitative data to assess product performance, customer outcomes and fair value. Interrogate and challenge product, claims, complaints, conduct and customer outcome MI. Identify trends, emerging risks and areas of potential customer detriment.

Translate complex data into clear governance insights and recommendations. Support evidence-based challenge and decision making through robust analysis. Documentation Governance Review and challenge outcome-critical customer documentation and communications, including policy wordings, IPIDs and other material customer-facing documentation, ensuring customer impacts are appropriately considered, evidenced and escalated through the relevant governance route where required.

Regulatory Expertise & Stakeholder Support Apply strong working knowledge of FCA PROD, Consumer Duty and ICOBS requirements to support effective product governance across the business. Provide pragmatic guidance and challenge to Product, Underwriting, Pricing, Claims, Operations, Compliance and Risk teams, helping ensure good customer outcomes remain at the centre of product decisions.

Essential Skills & Experience Experience working within Product Governance, Product Management, Risk, Compliance or another regulated environment. Strong understanding of FCA PROD, Consumer Duty and product governance principles. Experience supporting or conducting Product Reviews, Fair Value Assessments or similar governance activities.

Strong analytical capability with the ability to interrogate, interpret and challenge complex datasets and management information. Advanced Microsoft Excel skills, including data manipulation, trend analysis, reporting and working with large datasets. Experience using data and MI to assess customer outcomes, fair value and product performance.

Ability to identify emerging risks and provide evidence-based challenge and recommendations. Strong stakeholder management, influencing and communication skills. Excellent report writing, presentation and organisational skills, with the ability to manage multiple priorities and deadlines. Desirable Skills & Experience General insurance experience.

Experience using Power BI or similar business intelligence and visualisation tools. Experience producing dashboards and customer outcome reporting. Knowledge of distribution oversight and fair value monitoring. Experience presenting governance findings to committees and senior stakeholders. As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.

We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role.

Benefits

in addition to a competitive salary and £5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI).

This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more!

– 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you’ll find a different way of doing things.

We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: 06/11/2026