Residential Services Administrative Specialist

Position Overview

The Residential Services Administrative Specialist provides on-site and administrative support primarily to RTI’s Community Residential Services (CRS) and Supportive Apartments programs, with support to other departments as assigned. This position coordinates groceries, supplies, cleaning, and maintenance needs; conducts regular residential site walkthroughs; tracks receipt of required operational paperwork; and completes daily documentation audits.

Working closely with program leadership, Administration, and Quality Assurance and Compliance, the specialist identifies and escalates deficiencies and follows up to help maintain safe, clean, adequately supplied, and compliant residential environments. Role Responsibilities: Coordinate and enter grocery, household, cleaning, and program supply orders; review requests and inventories, monitor deliveries, and follow up on missing or inadequate supplies.

• Conduct regular in-person walkthroughs of CRS and Supportive Apartments sites to assess cleanliness, basic upkeep, supply availability, and observable physical plant or property concerns. Document walkthrough findings, communicate deficiencies to responsible operational leaders, submit maintenance or repair requests, and track follow-up through resolution or escalation. Coordinate with program teams and vendors, as directed, regarding routine cleaning, property maintenance, repairs, and essential site needs. Monitor receipt and completeness of required paperwork and records from operational teams; maintain tracking logs, request missing items, and escalate overdue or incomplete submissions. Complete daily administrative audits of progress notes, employee timecards, and medication administration documentation for completeness, timeliness, and apparent exceptions under RTI procedures. Record audit findings accurately, communicate discrepancies to designated managers or departments. Maintain organized records of orders, deliveries, walkthroughs, maintenance requests, audits, and follow-up activities; prepare routine status updates as requested. Protect confidential client and employee information and comply with applicable privacy, security, HIPAA, and RTI policies. Collaborate with operational teams, Quality Assurance and Compliance, and other RTI departments to support accurate recordkeeping, process improvements, and assigned administrative projects. Complete other duties as assigned, including administrative support to departments outside Residential Services Required Qualification and Experience: High school diploma or GED. Strong written and verbal communication, organizational, prioritization, data entry, and problem-solving skills. Proficiency with Microsoft 365 and ability to learn electronic client record systems. Ability to handle sensitive information confidentially and work accurately across multiple deadlines. Ability to complete required training and any applicable background screening Preferred Qualification and Experience: Associate's degree or higher in related field. At least one year of administrative, office support, or comparable experience. Experience supporting human services, behavioral health, case management, or community-based programs. Familiarity with Therap, Procentive, 245D requirements, and client documentation workflows Benefits of Working at RTI Generous PTO: Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service On-Demand Pay: Access your earned pay anytime. Paid Holidays: 7 company-paid holidays + 1 floating holiday. Retirement: 401(k) with company matching contribution. Health Benefits: Medical, dental, and vision insurance. Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided. Career Advancement Opportunities: Grow within RTI.

Compensation

$23 - $25 per hour Shifts : Monday

• Friday: 8:00 am - 4:30 pm Type: Full-Time Location: Mendota heights Be the difference by making a difference. Advance your career in mental health today and change someone’s life tomorrow with Residential Transitions Inc., an award-winning organization that puts the people they serve and employ first. RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.