Automotive Service Department Scheduler

Automotive Service Department Scheduler

Customer-Focused Role | Stable Schedule | Growth Opportunity

Krause Auto Group

Help Deliver an Exceptional Service Experience from the Very First Call

Krause Auto Group is seeking a professional, organized, and customer-focused Automotive Service Department Scheduler to join our growing service team. This role is essential to creating a smooth and positive customer experience by helping clients schedule service appointments, follow up on vehicle maintenance needs, and maintain consistent communication throughout the service process.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number-we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

Free health insurance option available

HSA company contributions

Dental & vision insurance available

Short-term & long-term disability insurance

401(k) options available

Paid vacation, PTO, and holidays

Career advancement opportunities-we promote from within

Employee discounts on vehicles, parts & service

Holiday lunches, team events, and employee appreciation celebrations

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented environment

What You’ll Do

As an Automotive Service Department Scheduler, you’ll help ensure customers receive prompt, professional, and efficient service scheduling support while helping maintain workflow within the service department.

Customer Communication & Scheduling

Answer incoming calls and assist customers with scheduling service appointments

Schedule appointments based on shop capacity, technician availability, and workflow guidelines

Respond quickly to customer phone calls, internet scheduling requests, and live chat inquiries

Confirm scheduled appointments and follow up on missed appointments

Assist customers with questions regarding vehicle maintenance recommendations and service needs

Customer Follow-Up & Retention

Conduct outbound follow-up calls after service appointments to ensure customer satisfaction

Follow dealership processes for declined services, lost customers, and future appointment scheduling

Send service reminders, coupons, promotions, and customer communication materials

Encourage satisfied customers to leave online reviews and feedback

Help maintain strong customer retention through consistent communication and follow-up

Administrative Support

Maintain accurate customer notes and appointment information within dealership systems

Work closely with Service Advisors and department leadership to support workflow efficiency

Assist with maintaining organized scheduling processes and communication records

Support additional service department administrative tasks as needed

What You Bring

Strong customer service and communication skills

Positive attitude with a professional and friendly demeanor

Excellent phone etiquette and active listening skills

Strong organizational and multitasking abilities

Ability to work efficiently in a fast-paced environment

Team-oriented mindset with a willingness to learn and improve

Reliable, punctual, and detail-oriented work ethic

Comfortable communicating with customers regarding maintenance recommendations and follow-up services

Requirements:

Strong computer skills including Outlook, Excel, Google Sheets, and Word

Dual-screen experience preferred

Previous customer service or appointment scheduling experience preferred

Valid driver’s license with a clean driving record

Why Krause Auto Group?

Over 30 years of automotive success

Family-owned and operated organization

Promote-from-within culture with real advancement opportunities

Opportunity to grow within a respected multi-brand automotive group

Leadership team focused on employee development and long-term success

Strong reputation for customer satisfaction and employee support

Perfect For Candidates With Backgrounds In:

Customer service

Appointment scheduling

Call center support

Automotive service coordination

Reception or administrative support

Hospitality and client relations

Retail or phone-based customer support

Start Your Career with Joey Logano's Huntersville Ford

This is more than just a scheduling role-it’s an opportunity to join a growing team, build valuable customer service experience, and grow your career within a stable and supportive organization.

Apply today and become part of the Krause Auto Group family.

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.