Medical Billing / Customer Service Specialist

Performs account maintenance and customer services: documents activities, processes patient correspondence, re-bills accounts, responds to telephone inquiries, resolves account issues with payor representatives and/or patients, updates demographics/insurance information and analyzes various payor remittance advices.

Performs financial counseling, initiates payment plans, processes Care Assurance/Charity patient applications and provides information regarding these programs to patients as requested.

Resolves charge related issues and credits inaccurate charges. Contacts collection agencies to resolve patient complaints and correct inappropriate placements.

Continues education, maintains reference materials and maintains knowledge of services, departments, charges and