IS Services & Support Manager - Reston

If you picture yourself doing great things that make a difference in the lives of others, Turner is the place to be. Turner Construction is an industry leading commercial construction general contractor with a 120-year history spanning iconic projects around the globe, including 10 of the world's 100 tallest buildings.

Turner is committed to sustaining a diverse, equitable, and inclusive environment where everyone feels connected, sees themselves represented at all levels of the company, and feels supported to reach their ultimate potential. Turner builds some of the most ambitious projects in the world. The technical expertise of our people makes us a recognized leader in many markets.

Our projects are well known. Our people set us apart. We inspire greatness. Can you picture yourself at Turner? If so, apply and let’s do great things together! Position Description: Manage technology standards, projects, teams, processes, and objectives of Information Services (IS) Services Support organization for assigned locations.

Essential Duties

Partner with local leadership and Information Services (IS) Services Support Regional Manager to align local technology requirements with IS technology strategy; communicate expectations and establish priorities to deliver quality services and support. Understand, communicate, and uphold IS technology strategy and standards to stakeholders across organizational levels.

Collaborate with IS and local management teams to identify and recommend technology solutions to run projects and business departments efficiently and address local business requirements and technology needs. Engage as project leader to set and communicate strategy and requirements for project teams, inclusive of vendors, consultants, and internal teams, to ensure delivery and adoption of local and companywide IS solutions.

Foster inclusive team environment, manage and mentor IS team in customer service, organizational awareness, project management methodology, and professional development. Contribute content to IS policy, procedures, and standards relating to infrastructure systems, components, applications, security, and services. Develop and manage local IS budget and resources.

Review and assess IS metrics and key performance indicators (KPIs). Conduct A3s for discovering continuous improvements and develop recommendations for remediating recurrent issues and/or opportunities to enhance procedural steps, training, and other documentation. Participate in companywide IS technology projects, provide contributions, innovation, improvements, and conduct validation testing.

Oversee lifecycle of IS asset management within assigned locations. Manage, address, document, and resolve end-user incidents and requests. Develop local IS technology guidelines and enforce compliance of IS and company policies and procedures, security, and standards relating to infrastructure systems, components, applications, and services.

Direct local IS team to conduct local technological research based on organization and local goals, strategies, practices, and projects. Manage local technology vendors, contracts, and outsourcing of work as required. Supervise Services Support local team, members and participate in hiring process, onboarding, and deliver timely performance feedback to direct reports, execute performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with employee development needs.

Other activities, duties, and responsibilities as assigned. #LI-LM1