BPO Manager (Restaurant/QSR)

Job Details: Job Location: West Los Angeles

• Los Angeles, CA, Position Type: Full Time / Experienced Level, Salary Range: $90000.00 - $200000.00Salary, Job Category: Advisory
• Business Process Outsourcing, We are seeking an experienced BPO Accounting Manager to support and help grow our restaurant and franchise accounting practice, with a particular focus on quick-service restaurant (QSR) and multi-unit restaurant operators. This individual will oversee recurring accounting and financial reporting engagements, manage and develop accounting team members, and serve as a key point of contact for clients. The ideal candidate combines strong accounting fundamentals with hands-on experience in restaurant accounting systems and understands the unique accounting and operational complexities of multi-location restaurant organizations. Strong working knowledge of Restaurant365 (R365) is highly preferred. Experience working with restaurant POS and operational platforms such as PAR and Toast is a plus.

Key Responsibilities

Client & Engagement Management Manage outsourced accounting engagements for QSR, franchise, and multi-unit restaurant clients. Serve as a primary day-to-day accounting contact for client controllers, CFOs, owners, and operational leaders. Manage recurring accounting deliverables and ensure deadlines and client expectations are met.

Lead monthly financial review meetings and help clients understand significant financial results, trends, and variances. Coordinate onboarding and accounting transitions for new clients, restaurant acquisitions, and new location openings Restaurant Accounting & Month-End Close Oversee the monthly close process across multiple restaurant locations and legal entities.

Review balance sheet reconciliations, journal entries, accruals, prepaid expenses, fixed assets, intercompany activity, and other recurring close schedules. Oversee cash, bank, credit-card, and POS reconciliations. Review restaurant-level P&Ls and investigate unusual fluctuations or operating variances. Support accounting for food and beverage inventory, cost of sales, vendor activity, royalties, advertising funds, and other franchise-related expenses.

Ensure consistent accounting practices and chart-of-accounts mapping across restaurant locations Restaurant Systems & Technology Utilize Restaurant365 (R365) to support restaurant accounting, reporting, AP, reconciliations, and month-end close activities. Understand the flow of information between restaurant operational systems, POS platforms, banking systems, AP systems, payroll systems, and the general ledger.

Troubleshoot accounting integration and mapping issues and work with internal teams, clients, and technology providers to resolve discrepancies. Support implementation and optimization of accounting workflows for new and existing clients. Experience with PAR, Toast, or similar restaurant POS platforms is preferred Team Leadership Supervise and review the work of senior accountants and staff accountants supporting client engagements.

Establish clear responsibilities, deadlines, and review processes across the engagement team. Coach team members on restaurant accounting, reconciliations, month-end close, and accounting-system workflows. Help develop standardized processes, workpapers, checklists, and accounting procedures that can be consistently applied across restaurant clients.

Identify opportunities to improve efficiency through automation, standardization, and better use of technology Quality & Process Improvement Maintain strong quality controls and review standards across engagements. Identify reconciliation issues, accounting discrepancies, and process gaps before they impact financial reporting.

Develop scalable processes that support clients as they add or acquire restaurant locations. Partner with leadership to continue developing the firm's QSR and franchise accounting capabilities.

Qualifications

Highly Preferred Direct experience in QSR, restaurant, hospitality, or franchise accounting. Strong working knowledge of Restaurant365 (R365). Experience managing accounting across a significant number of restaurant locations. Experience with restaurant POS-to-accounting integrations and reconciliation processes. Experience with restaurant acquisition conversions or opening new locations.

Nice to Have

Experience with PAR, Toast, or other restaurant POS platforms. Experience with restaurant inventory, AP, payroll, sales, cash-management, or back-office systems. Prior experience in outsourced accounting/BPO, public accounting, or a restaurant accounting shared-service