District Service Manager

COMPANY INTRODUCTION ALVEST is the world leader in airport ground support equipment manufacturing and distribution, through its entities TLD, Smart Airport Services (SAS) and Alvest Equipment Services (AES), with consolidated sales in the range of 750 million USD. Alvest Equipment Services (AES) is dedicated to ground support equipment maintenance, rental, leasing, and overhaul services with a high level of growth, in Europe, USA, and the Middle East.

POSITION SUMMARY

The District Service Manager in the Ground Support Equipment (GSE) maintenance industry serves as a key representative of our company, overseeing the efficient management of maintenance service contracts for a fleet of Airport Ground Support Equipment. You will ensure adherence to the highest quality standards while meeting and exceeding customer requirements.

Additionally, you will play a pivotal role in aligning operational strategies with AES Management objectives, focusing on optimizing both operational and financial performance within your assigned region. Your leadership will be instrumental in fostering strong partnerships with external stakeholders and driving continuous improvement initiatives to enhance service delivery and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Other duties may be assigned and are not limited to the following) Manage multiple maintenance service contracts for GSE, ensuring compliance with customer requirements and AES Management objectives. Manage the support workforce to fulfill AES’s service contracts, including scheduling and personnel allocation to meet maintenance schedules.

Timely review and closure of work orders to ensure all labor, parts, status, comments are posted properly and all billable costs are recovered. Manage data accuracy into EAM (Hours, equipment list and status, workorder status, stock level, etc…) Manages P&L for locations ensuring maximum revenue potential is achieved and billed accurately to each account.

Manages overall total maintenance cost for each location and ensures productivity and efficiency standards are achieved. Monitor overall performance and cycles versus scheduled preventative maintenance inspections to drive increased equipment reliability and ensure operational performance measurements are met. Build and maintain strong partnerships with external customers, delivering exceptional customer service.

Review tasks in the computerized maintenance management system to ensure compliance with GSE maintenance requirements. Monitor equipment reliability through preventative maintenance inspections and strive to meet operational performance goals. Set clear performance goals for your team and ensure they are met to maintain high-quality standards.

Develop processes and plans to meet regional financial, forecasting, trend analysis, and operational performance objectives. Regularly report to AES Management and the Customer on cost of operation versus budget. Ensure compliance with company policies, procedures, safety regulations, and customer and governmental safety requirements at all stations in the assigned region.

Oversee day-to-day performance of airport maintenance operations in your assigned region.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma, or equivalent; 8+ years GSE maintenance related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. Proven experience in contract management, service management, or maintenance management, preferably in the Ground Support Equipment (GSE) or aviation industry.

Minimum of 5 years of progressively responsible experience in a related managerial or supervisory role. Demonstrated success in managing service contracts, including a track record of meeting customer requirements and achieving financial objectives. Strong technical understanding of Ground Support Equipment and maintenance processes.

Proficiency in computerized maintenance tracking systems and software. OTHER SKILLS AND ABILITIES: Computer and office programs knowledge (Excel, Word, PowerPoint, Outlook) Strong analytical and problem-solving skills with the ability to use data and metrics to drive decision-making and performance improvement Familiarity with financial management and budgeting Strong ethical practices Composure under pressure Excellent verbal and written communication skills Ability to effectively communicate complex technical information to both technical and non-technical audiences Strong interpersonal skills and the ability to build and maintain customer relationships.

Ability to adapt to changing priorities and thrive in a dynamic, fast-paced environment Ability to work both as a team and/or independently Must be able to read and speak the English language Must have a valid driver’s license Legally authorized to work in the United States No travel restrictions, position will require frequent travel within the assigned region and occasionally to other locations as required