Patient Accounts Representative

At Coastal Horizons, we are dedicated to making a positive impact on individuals and communities. As a leading provider of comprehensive behavioral health services, we believe in the power of compassionate care, inclusivity, and teamwork. We are currently seeking a motivated and passionate Patient Accounts Representative to join our dynamic team.

If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us. JOB TITLE: Patient Accounts Representative SCHEDULE: Monday-Friday; 8-5; Full Time LOCATION: WILMINGTON, NC NEW HANOVER REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS High school diploma or GED with 2�3 years of experience in accounts receivable, patient accounts, cash handling, customer service, or a related field.

Experience with reconciling accounts, posting payments, processing transactions, and maintaining accurate account records. Experience collecting patient/client payments and communicating account balances or payment expectations to clients. Strong customer service skills with the ability to handle questions and complaints, provide appropriate solutions, and follow up to resolve issues.

Basic computer skills, including Microsoft Excel and electronic record or account management systems. Strong organizational, problem-solving, attention-to-detail, and analytical skills. Working knowledge of cash management principles and procedures. Ability to maintain confidentiality and handle sensitive client financial information professionally.

GENERAL STATEMENT OF DUTIES: The Patient Accounts Representative is responsible for reviewing patient accounts for accuracy, generating statements, recording payments received from clients via multiple sources (client portals, telephone and mail), responding to all patient questions.

ESSENTIAL DUTIES

Answer and manage patient phone calls regarding their medical bills and billing-related questions. Provide accurate and clear explanations to patients about their bills and insurance coverage. Post and report payments received in compliance with financial policies and procedures. Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Reconcile client accounts weekly prior to generating statements. Report monthly patient revenue. Generate financial statements and reports detailing accounts receivable status. Maintains a cooperative work environment to foster Coastal Horizons Center's missions and values and to meet goals. Proficient with MS Office (Word and Excel); excellent with spreadsheets and medical billing software applications.

Performs miscellaneous job-related duties as assigned. Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently on constantly to lift, carry, push, pull, or otherwise move objects. Must possess the visual acuity to prepare and analyze data and figures and operate computer terminal.

Why Join Coastal Horizons? Competitive salary based on experience Medical, dental, and vision insurance 401(k) retirement savings plan Paid time off and 14 paid holidays Educational loan repayment programs Career development and growth opportunities Employee engagement activities and resource groups Make a Difference Help children and families build the skills, confidence, and support they need to succeed at school, at home, and in their communities.

Apply today and join Coastal Horizons! REQUEST FOR ACCOMIDATIONS: If you require an accommodation during the application process, please contact us at jobs@coastalhorizons.org. We look forward to reviewing your application! EEO STATEMENT Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status.

We celebrate diversity and are committed to creating an inclusive environment for all of our associates.