Patient Care Coordinator-Front Office Float - Ccmc - FT

Job Details: Job Location: Coffey County RHC

• Burlington, KS, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, Job Category: Health Care, Job Title: Patient Care Coordinator (PCC)/Front Office Float Position Department: Coffey County Medical Center Reports To: Director of Clinic Operations JOB SUMMARY Patient Care Coordinator is responsible for all aspects of scheduling appointments, tests, coordinating the provider’s schedule. Position will cross train to registration and travel to GMC, WMC, and YCMC as well as outpatient clinics as needed. Provide excellent customer service with registration and scheduling of patients. Position will cross train to Medical Records. Ensure compliance with HIPAA/OSHA standards in regard to medical records and release of information. Exhibit values of integrity and compassion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operate a computer to process, store, and retrieve health information Maintain confidentiality regarding patients, families and the organization Answer clinic phone lines Schedule patient appointments Take messages regarding patient questions, concerns medication refill requests and enter into Electronic Medical Record (EMR) patient workload message.

Schedule tests such as MRIs, CT scans, ultrasounds, etc. Enter lab and radiology orders. Cross train to work at all satellite clinics and outpatient clinics Medical Record Release of Information Maintain a professional demeanor and rapport with patients, visitors and staff Develop and maintain good working relationships with other facility departments and departments within Coffey Health System Comply with the personnel policies, department policies and CHS Code of Conduct.

Performs other work-related duties as required Qualifications: EDUCATION AND TRAINING High School diploma or equivalent; some college preferred EXPERIENCE Medical office experience preferred but will train. ABILITIES AND PERFORMANCE REQUIREMENTS Ability to communicate effectively Good verbal and written communication skills Answer telephone in a pleasant and helpful manner Correct grammar, spelling, and legible writing Ability to multitask Demonstrate ability to work independently and as a team player.

Demonstrate willingness to adapt to change. Must be a self-starter and dependable. Able to prioritize workload while remaining flexible. Conscientious attendance as scheduled per policy