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Senior Workforce Planning - Operations, Shopee

Ho Chi Minh City, VietnamFull-timePosted Oct 10, 2026

Job description

  1. Workforce Planning (Monthly / Weekly / Daily): Translate approved forecasts into staffing requirements (headcount & shift plans). Build and maintain monthly, weekly, and daily staffing plans. Adjust plans based on real-time demand fluctuations and operational changes.
  2. Capacity Monitoring & Control (Weekly / Daily): Track actual vs. planned headcount and staffing variance. Monitor shrinkage factors (leave, absenteeism, training). Manage utilization, productivity, and overtime usage. Identify staffing risks early and propose corrective actions.
  3. Performance Analysis & Reporting: Monitor service level (SLA), occupancy, backlog, and key workforce metrics. Analyze forecast vs. actual gaps and provide variance analysis. Prepare weekly and monthly planning reports with actionable insights.
  4. Stakeholder Coordination & Alignment: Partner closely with Operations leaders to validate demand assumptions and staffing requirements. Align with the Workforce Planning / Forecast team on demand changes and scenario adjustments. Work with the Recruitment & Outsourced Labor Management team to flag hiring gaps and short-term staffing risks. Present staffing outlook, risks, and mitigation plans in weekly/ monthly review meetings. Escalate critical service level or capacity risks with data-driven recommendations. Bachelor’s degree in Business, Operations, Statistics, or related fields. At least 3 years of experience in Workforce Planning, Capacity Planning, or Operations Planning. Strong analytical and numerical skills, proficient in Excel / Google Sheets. Good communication and cross-functional collaboration skills. Close attention to detail and the ability to work under tight timelines.

Description copied from Shopee's careers page. Read the full posting before you apply.

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