Front Desk Agent - Cambria White Plains

Job Title: Front Desk Agent Department: Front Office Reports To: Front Office Manager, Leadership Team, General Manager Scope of Position: Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities: The major responsibility is to operate the functional areas of guest services, i.

e., resolving guest complaints to the satisfaction of the guest; respond ing promptly to an y guest request for service; using the hotel’s computer system for reservations, scheduling, or other guest-related services; and answering the hotel telephones courteously and efficiently. Maintains a "can-do" and a “guests f irst” attitude at all times.

Works as a member of the overall hotel team to ensure that each guest has an experience tha t exceeds their expectations Attends scheduled training sessions within the hotel as dictated by the b rand and the hotel management. Ensures adherence to procedures for guest and associate security and emergency procedures as established .

Abide s by established procedures for hotel accounting, credit control , han dling of financial transactions, and security of monies.

Requirements

Previous hotel Gue st Service experience strongly encouraged. Must be w illing to work a variety of AM/PM/Overnight, weekend, and holiday shifts. Requires strong command of the English language to include speaking, reading, and writing . Bilingual is a plus . Requires s trong organizational skills. Must be able to multi-task and work independently.

Able to be on your feet /stand for long periods of time. Excellent people skills , listening skills, a nd an energetic personality. Meet/exceed cus tomer and team expectations ; a true desire to satisfy the needs of others in a fast-paced environment. Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.

Cash handling experience strongly desired. Able to l ift, pull, or carry items w eighing approximately 50 pounds.

Qualifications

Education/ Experience: High School Diploma or Equivalent Skills: Interpersonal skills , computer aptitude , communication, organizational skills, and customer service orientation. The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.