Benefit Service Center Associate

Description About Employee Family Protection: At Employee Family Protection (EFP), we’re dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.

We’re looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others — let’s talk. What You’ll Do: Answer inbound calls and make outbound calls to employees regarding their benefit questions Investigate and respond to employee inquiries about coverage, claims, and plan options Create, manage, and track service tickets in our internal systems Communicate with insurance carriers to resolve employee concerns Provide professional, courteous service to clients, staff, brokers, and carriers Maintain employee confidentiality and adhere to data privacy and security standards Support additional administrative or service-related duties as needed Why Work with Us: Work in a mission-driven, people-first company Join a collaborative and supportive team environment Opportunity to help individuals navigate meaningful life decisions Remote flexibility and potential for career growth Requirements What You’ll Bring: Associate’s degree or equivalent combination of education and experience Health and Life Insurance License is required Experience in a call center and/or worksite benefits is required Strong written and verbal communication skills, including active listening Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment Bilingual skills are a plus If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most.