Senior Coordinator Mediation

Grade: Clerk Grade 9/10 Salary: $133,348 - $146,945 per annum plus super Duration: Temporary (12 months) Location: Parramatta About the role We are looking for a capable and motivated Coordinator, Mediation Services to join the team for a 12-month period. Mediation Services delivers mediation services for strata disputes across NSW.

This is a hands-on operational leadership role during a period of significant demand and change. You will coordinate day-to-day service delivery, make sound decisions about priorities and escalation, work closely with the Manager and other Coordinators, and help the team reduce backlogs and embed practical service improvements.

The role will suit an experienced operational leader who can work with minimal direction, see the service as a whole and translate improvement priorities into effective day-to-day practice. You will bring sound judgement, a collaborative approach and a strong focus on customers, staff and sustainable delivery. Experience in mediation, dispute resolution, regulatory services or another complex customer-facing environment will be highly regarded.

Mediation expertise is not essential where a candidate can demonstrate strong operational leadership, judgement and service-improvement capability. What you’ll do: Leading and coordinating day-to-day service delivery Managing workflow, capacity, competing priorities and service risks Working collaboratively with the Manager, other Coordinators and staff Stabilising operations and supporting backlog reduction Driving practical service and process improvements Building capability, consistency and clear expectations Using service information and customer feedback to identify emerging issues Managing complex customer, quality and escalation matters About you: You are a proactive operational leader who can: run a busy, complex service with minimal direction and maintain service continuity exercise sound judgement, including recognising when an issue requires escalation set priorities using risk, customer impact, readiness, capacity and service objectives work constructively with the Manager, fellow Coordinators and staff stabilise operations while progressing practical reform and backlog reduction identify the bigger service picture, anticipate emerging issues and bring workable solutions lead people through change by listening, consulting, setting clear expectations and following through communicate clearly and succinctly with staff, customers and senior leaders use evidence to monitor whether changes are working and adapt the approach when needed Why join Mediation Services?

This opportunity offers practical responsibility for shaping how a high-impact public service operates during an important period of development. You will help strengthen operational performance, improve the customer experience and establish more consistent and sustainable ways of working. Interested? If you are an experienced operational leader who enjoys solving service-delivery problems, supporting people and turning improvement priorities into practical action, we encourage you to apply.

What we need from you: An up-to-date CV (maximum 5 pages) and a cover letter of no more than 2 pages outlining how your knowledge, skills and experience are aligned to the role. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements