Warehouse - Parts & Service Support Technician

Summary Ontivity is seeking a detail-oriented and organized Parts & Service Support Technician to support field operations by managing inventory, sourcing materials, processing parts orders, and maintaining accurate inventory records. This position plays a critical role in ensuring technicians and project teams have the necessary parts, tools, and equipment available to safely and efficiently complete work across multiple service lines, including power generation, telecommunications, and critical infrastructure projects.

Key Responsibilities

Receive, inspect, and verify incoming shipments for accuracy and condition. Maintain inventory levels and ensure proper stocking of parts, tools, and equipment. Process parts requests and issue materials to technicians and project teams. Coordinate with vendors and suppliers to source parts and equipment. Track inventory usage and maintain accurate inventory records within company systems.

Perform regular cycle counts and assist with annual physical inventory audits. Prepare, package, and ship parts and equipment to job sites as required. Monitor reorder points and submit purchasing requests to maintain inventory availability. Ensure warehouse and storage areas remain clean, organized, and safe. Assist with fleet, tool, and equipment tracking programs.

Operate forklifts, pallet jacks, and other material-handling equipment as authorized. Support emergency parts procurement and after-hours operational needs when required. Complete all required documentation, reports, and inventory transactions accurately and timely. Follow all company safety policies and procedures. Other duties as assigned.

Physical Demands This job operates in a warehouse, shop, and field support environment. Must be in good physical condition with the ability to routinely bend, squat, climb, kneel, push, pull, lift, and carry up to 50 lbs. or more. Must be able to stand and walk for extended periods. Must be able to load, unload, and move materials in varying weather conditions.

May be required to work long and unpredictable hours to support operational demands. Must be able to pass pre-employment screening that includes background and drug testing. Must have a valid driver’s license with no major infractions and be able to operate company vehicles.

Minimum Qualifications

Technical Skills Strong understanding of inventory management and warehouse operations. Experience using inventory control, purchasing, or ERP software systems. Ability to read and interpret parts manuals, equipment diagrams, and vendor documentation. Knowledge of generators, electrical components, telecommunications equipment, or construction materials preferred.

Proficiency with Microsoft Office applications, including Excel, Outlook, and Word. Ability to accurately track inventory, process transactions, and maintain records. Familiarity with shipping and receiving processes and logistics coordination. Soft Skills Strong organizational skills and attention to detail. Ability to prioritize multiple tasks in a fast-paced environment.

Strong verbal and written communication skills. Ability to work independently and collaboratively with field and office personnel. Customer service mindset with a commitment to supporting internal and external stakeholders. Supervisory Requirements This position has no direct supervisory responsibilities but may provide guidance and support to field personnel regarding inventory, materials management, and parts procurement processes.

Position Type and Expected Hours of Work This is a full-time position with a typical work schedule of Monday – Friday, 7:00 am – 4:00 pm, with overtime requirements or as directed by leadership. The work schedule is subject to change depending on business needs and workload demands, which may require overtime, night work, and/or weekend work.

Travel Limited local travel may be required to pick up materials, deliver parts, or support operational requirements. Travel requirements are subject to change based on business needs. Required Education and Experience High school diploma or GED required. Minimum of 2 years of experience in inventory control, warehouse operations, logistics, or parts management preferred.

Experience with purchasing, receiving, and inventory tracking systems preferred. Forklift certification or ability to obtain certification preferred. Experience supporting power generation, telecommunications, construction, industrial, or related industries preferred. Valid driver's license with an acceptable driving record.

Strong computer and data entry skills. Strong communication and customer service skills.

Pay Range

$22.00 - $28.00 per hour based on experience, qualifications, and market conditions. Our Benefits Ontivity offers a comprehensive benefits package that is designed to enhance all aspects of our employees’ well-being. In addition to competitive pay, our benefits package includes the following: Health, dental, and vision plans (for team members and their families).

Financial planning through our 401(k) program. Additional benefits, including life and disability insurance. Ontivity also encourages a healthy lifestyle by providing paid time off to our valued team members. EEO Statement Ontivity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.

In addition to federal law requirements, Ontivity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ontivity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ontivity’s employees to perform their job duties may result in discipline up to and including discharge.