Service Advisor

Dealership: L0762 Ray Laks Honda Ray Laks Honda You could be our next service advisor! Schedule: Open availability required, including Saturdays If you enjoy helping customers, this is your opportunity. You will also maximize earning potential by joining a high-performing service team. You will focus on customer satisfaction and long-term relationships.

You'll improve the customer experience working with a collaborative team and supportive leadership that values service excellence, teamwork, and professional growth. You will report to the service manager. This is an on-site position in Orchard Park, NY.

What You'll Do

Promote communication between customers and technicians Identify vehicle concerns and recommend appropriate services Prepare accurate estimates for parts, labor, and repairs Write and manage repair orders (ROs) from start to finish Communicate additional service needs based on inspections Verify and process warranty and service contract coverage Keep customers informed on timelines, costs, and service updates What You'll Bring Previous Service Advisor experience Automotive technician background is a plus You will communicate with customers and co-workers 1+ years of experience with vehicle systems and maintenance Team-oriented mindset Valid driver's license and clean driving record Compensation Estimated Annual Compensation: $50,000 to $90,000 (Earnings based on performance, experience, and commission) Benefits Medical, Dental, and Vision coverage Paid Time Off & Holidays 401(k) with company participation Employee Stock Purchase Plan Paid Life Insurance & Disability coverage Ongoing training through Lithia Learning Center Vehicle purchase discounts and wellness programs Requirements: High school diploma (or equivalent), 18+ We are a drug-free workplace and an equal opportunity employer committed to a diverse and inclusive workforce.