Customer Service & Patient Collections Associate

· Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding a wide range of billing and account-related issues.

• Research and resolve patient billing inquiries by working with insurance companies, third-party payers, and other external contacts. Communicate findings accurately and promptly to patients and guarantors.
• Collect outstanding balances and update patient demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
• Understand and apply hospital and professional billing practices, including: o Reading and interpreting Explanation of Benefits (EOBs) o Billing commercial and government payers o Resolving claim denials o Assisting patients with coordination of benefits (COB) and other insurance-related issues
• Respond to complex patient and guarantor concerns, including: o Payer denials o Coding questions o Secondary billing o Coordination of benefits o Verification of copays, coinsurance, and deductibles