Sr. Assistant Director Facility Operations

Facility Operations Supervision (40%)

1. Administer a comprehensive Facility Operations program/team. In conjunction with the Assistant Director of Fitness and Wellness Programs, develop and implement training materials to educate student staff on the purpose of each type of fitness equipment and how to assist patrons with using them safely. Communicate regularly with patrons regarding current Campus Rec events, facility hours, programs, services and facility policies via direct email and other marketing efforts to enhance overall member satisfaction. Under the direction of the Associate Director of Member Services, Assessment, and Student Development establish staffing goals and implement strategic plans to meet established goals. Under the direction of the Associate Director of Member Services, Assessment, and Student Development, assess patron facility policy adherence and make recommendations as needed. Develop training materials for all patron facing student staff to educate student staff on facility related policies which must be enforced by all student staff and are pertinent to all patrons. 2.. Manage the hiring, training, supervising and evaluating Facility Operations Staff including: Graduate hourly program lead, Student Coordinators, Building Managers, Facility Supervisors, and Facility Assistants. Determine staffing needs and hire qualified candidates based upon certifications, experience, skills and ability to contribute to the diverse needs of the University of Illinois and Campus Recreation Ensure that employees are well-versed in Campus Recreation policies and procedures. Ensure that employees are well-versed in University of Illinois and Campus Recreation business practices. Provide oversight of personnel evaluation via random shift audits and observations from professional and leadership staff resulting in feedback and corrective actions as appropriate. Develop content for and ensure the administration of monthly FA and FS meetings. Prioritize tasks and assign/delegate duties to part-time employees In conjunction with the Senior Assistant Director of Member Services, provide student development to student-staff; this includes the development and implementation of training. Serve as primary point of contact for student facility operations employees. Establish training materials, manuals, and activities for all member services student employees, including Graduate Hourly Program Lead, Program Area Assistants, Facility Supervisors, and Facility Assistants
2. Provide updates to the Evening Member Services Coordinator on all Facility Operations student staff-related expectations. Provide updates and feedback for the bookings management plan to ensure minimal disruption to campus recreation activities.
3. Collaborate with the Fitness/Member Services teams to ensure all ARC and CRCE student staff are aware of operational changes, updates, and expectations and can work effectively as a team.
4. In conjunction with the Risk Management and SATech, streamline the use and implementation of Connect2 software and webtools report forms.
5. Under the direction of the Associate Director of Member Services, Assessment, and Student Development, provide recommendations for the department’s student development model as it pertains to facility operations.
6. Recruit, hire, train, and manage a Graduate hourly program lead for facility operations whose responsibilities are to assist with hiring, training, and managing facility assistant and facility supervisor student staff.
7. In conjunction with the Senior Assistant Director of Member Services and Coordinator of member services, oversee the hiring, training, and managing of the building manager staff. Bokings (30%)
8. Develop and implement a comprehensive bookings management plan to ensure minimal disruption to campus recreation activities. 10 Collaborate with Event Management and Intramural Sports to gather all information pertaining to semesterly and annual events occurring within ARC and CRCE. 11.Meet regularly with Event Management and Intramural Sports to ensure all changes to the bookings schedule are accurate and known by all stakeholders. 12.Use the above information to create a schedule of booking offerings for courts, multipurpose rooms, and reflection and recovery room. 13.Manage bookings by ensuring there are no double bookings when events such as intramural sports, classes, trainings, and otherwise special events are occurring. 14.Develop a schedule for monitoring bookings on a daily basis alongside student program assistant or student leadership staff. Inventory Management and Staff Scheduling Software: (20%) 15.Serve as subject matter expert for the Connect2 staff scheduling (C2My. Time) software for all campus recreation staff. Develop and implement a comprehensive Connect2My. Time Scheduling Management training and consultation program. Obtain (From Connect2) and Create training videos for current and new professional staff members to help them navigate how to build and manage student staff schedules. Develop and implement a Summer Connect2 Series to discuss updates and reminders for various Connect2My. Time tasks. Develop and implement an onboarding Connect2My. Time training program for all new professional staff who oversee student staff to learn the scheduling responsibilities for their respective program area. Provide assistance and consultation to all professional staff for inquiries related to Connect2My. Time. Remain up to date on all updates and changes to the Connect2My. Time platform and relay that information to the professional staff via email, all-staff meeting presentations, and one on one discussions as needed. 16.Serve as subject matter expert for the Connect2 inventory management (C2IT) software for all campus recreation staff. Develop and implement a comprehensive C2IT Inventory Management training and consultation program Obtain (From Connect2) and Create training videos for current and new professional staff members to help them navigate how to conduct inventory management using C2IT. Develop and implement a Summer Connect2 Series to discuss updates and reminders for various C2IT tasks. Direct Facility Maintenance Staff toward the C2IT Education series/course on the Connect2 Cloud Site. Provide assistance and consultation to all professional staff for inquiries related to C2IT. Remain up to date on all updates and changes to the C2IT platform and relay that information to the professional staff via email, all-staff meeting presentations, and one on one discussions as needed. 17.Develop and implement a staff scheduling system to ensure that all campus recreation staff are able to be scheduled in a way that permits cross-program area scheduling. 18.In conjunction with the Assistant Director of Aquatics and Risk management, ensure that all injury/illness and incident reports are followed up on and are being filled out properly by all departmental student staff. Departmental Duties: (10%) 19.In conjunction with the Associate Director of Member Services, Assessment, and Student Development, Collect, Analyze, and Report assessment data related to facility operations. 20.Manage an annual budget for facility operations and Connect2 related efforts. 21.Attend State and regional leadership conferences and workshops, including accompanying student participants. 22.Serve as primary point of contact for facility operations employment inquiries. 23.In conjunction with Risk Management and HR, monitor and ensure compliance of required staff certifications. 24.Chair or Co-Chair, as assigned, department-wide searches for students and professional staff. 25.Serve on Department, Division and/or University committees as assigned. 26.Manage special projects, as assigned, that support the overall mission of Campus Recreation. 27.Participate as a member of the Campus Recreation Professional Staff in the development and implementation of policies and procedures. 28.Participate in the development of programs, departmental objectives, and long-range planning by performing research, providing recommendations, and implementing plans as appropriate