Travel Consultant

Key Responsibilities

Handle customer queries via calls, emails, and chat related to flight bookings, fares, schedules and airline policies Assist customers with ticket issuance, reissuance, cancellations, refunds, and date changes Provide support for schedule changes, flight disruptions, and airline irregular operations (IRROPS) Coordinate with airlines, GDS systems, and internal teams to resolve customer issues efficiently Ensure accurate documentation and timely follow-ups on customer cases Adhere to airline fare rules, SOPs, and compliance guidelines Maintain high levels of customer satisfaction through professional communication Meet defined quality, productivity, and TAT benchmarks Requirements Graduate in any discipline (Travel & Tourism preferred) 1–3 years of experience in travel customer support or airline operations Working knowledge of GDS systems (Amadeus / Galileo / Sabre) Experience with B2C or B2B travel clients is an added advantage