Onda Host

Position Summary

The Host/Hostess is a key front-of-house service professional responsible for creating a warm, polished, and organized first and last impression for every guest. This role requires a calm, confident presence and the ability to manage multiple priorities while maintaining a friendly and professional demeanor. The ideal candidate has experience in a refined, high-volume restaurant environment and prior experience using SevenRooms.

Hosts play a critical role in managing guest flow, supporting service pacing, and communicating effectively with the service and management teams to ensure a seamless dining experience.

Essential Functions

Guest Experience & Arrival Flow Greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions. Escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed. Thank guests upon departure and provide a positive final impression of the restaurant.

Respond to guest questions and concerns with professionalism, empathy, and solution-oriented communication. Reservations, Seating & Communication Manage reservations, walk-ins, waitlists, and special requests using SevenRooms. Accurately update guest notes, preferences, and special occasions within SevenRooms. Answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events.

Maintain clear and consistent communication between guests, service staff, and management. Dining Room Flow & Team Coordination Coordinate seating and table assignments to support service pacing and guest satisfaction. Communicate table status clearly with Servers, Captains, and Management. Monitor dining room activity throughout service and adjust seating flow as needed.

Support daily preshift meetings by communicating guest notes, and operational updates when assigned. Operational & Support Responsibilities Ensure the host stand and entry area remain clean, organized, and presentable at all times. Perform assigned opening and closing duties, including stocking supplies, cleaning, and assisting with side work such as folding napkins.

Assist with guest needs as appropriate, including directions within the resort, or special accommodations. Attend required meetings and training. Perform additional duties as assigned to support overall service excellence. Internal Relationships Reports to the Restaurant General Manager. Works closely with Servers, Culinary Team, and Restaurant Management.

External Relationships Has regular, direct contact with restaurant guests and members.

Qualifications

Working knowledge of restaurant operations and guest flow. Prior experience with SevenRooms is strongly preferred. Strong verbal communication and organizational skills. Ability to read and understand written English, including reservations, guest notes, and event details. Ability to speak English clearly and professionally with guests and team members.

Ability to remain composed and welcoming in a fast-paced, high-volume environment. Ability to move efficiently throughout a busy dining room.

Education

& Experience Requirements High school diploma or equivalent required. Prior experience as a Host/Hostess or restaurant greeter in a refined or high-volume environment preferred. Must obtain and maintain any required licenses or certifications as applicable. CPR and/or First Aid certification preferred. Physical Requirements Lifting 50 lbs.

maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. Equal Employment Opportunity In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.