Genesis of Kansas City Automotive Parts Counterperson

Parts Counterperson | Genesis of Kansas City We're looking for a motivated, detail-oriented Parts Counterperson to join our team and help keep our dealership running smoothly! In this role, you'll be an essential part of our Parts Department, helping technicians, customers, and fellow team members get the right parts at the right time.

From researching and ordering parts to managing inventory and delivering exceptional customer service, your work directly impacts our ability to provide a great experience. If you're organized, enjoy problem-solving, and thrive in a fast-paced, team-oriented environment, we want to meet you!

Compensation

$20 - $23.50/hour depending on experience What You'll Do Support Our Technicians & Customers Assist internal and external customers with identifying, locating, and purchasing the right automotive parts. Research parts using electronic catalogs and dealership systems, preparing accurate quotes, orders, and invoices. Partner closely with Service Technicians and Advisors to ensure parts are available when needed to keep repairs moving efficiently.

Provide friendly, knowledgeable, and professional service to retail, wholesale, and internal customers. Communicate proactively with customers and team members regarding parts availability, order status, and potential delays. Manage Parts Orders & Inventory Receive, inspect, organize, and stock incoming parts orders accurately and efficiently.

Pull and prepare parts orders for technicians, retail customers, and wholesale deliveries. Process special orders, locate parts through available suppliers, and identify alternatives when items are unavailable or backordered. Monitor outstanding orders and follow up to ensure timely fulfillment. Conduct regular inventory cycle counts and help maintain accurate inventory records.

Assist with manufacturer damage and shortage claims, warranty parts, and obsolete inventory. Coordinate parts deliveries to wholesale customers and ensure orders are prepared correctly. Contribute to a High-Performing Parts Department Maintain a clean, organized, and safe parts department. Work collaboratively with Parts, Service, and dealership leadership to support daily operations.

Identify opportunities to improve efficiency, accuracy, and the overall customer experience. Follow established dealership processes, safety standards, and company policies. Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded. What You Bring Previous automotive parts, retail, wholesale, warehouse, or inventory experience preferred.

Familiarity with automotive parts catalogs, dealership management systems, or Tekion is a plus. Strong customer service and communication skills with a willingness to help others. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and work efficiently in a fast-paced environment.

Comfortable using computers and learning new systems and technology. A team-first attitude with the ability to work independently when needed. Strong problem-solving skills and a commitment to accuracy. Ability to stand, walk, bend, kneel, crouch, and reach throughout the workday. Ability to lift, carry, push, and move parts or packages weighing up to 50 pounds, with or without reasonable accommodation.

Valid driver's license with an acceptable driving record required. What's In It For You? Paid Time Off (PTO): Take time to relax, spend with family, or enjoy personal time away. Career Growth & Advancement: We promote from within and provide career paths, mentorship, and opportunities to grow your career. Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for eligible fertility treatments and adoption expenses.

Comprehensive Health Benefits: Medical, dental, and vision coverage, plus access to HSA and FSA plans, Blue Cross Blue Shield medical coverage, and additional wellness benefits. Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.

Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. Employee Discounts: Enjoy exclusive employee discounts across products and services. Employee Resource Groups: Connect, learn, and grow with our Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.

Community Involvement: Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. Employee Assistance Program (EAP): Access support for personal and professional challenges. Employee Referral Program: Earn bonuses for referring talented candidates.

Ready to Be an Essential Part of Our Team? The right parts. The right people. A career with opportunity. Whether you're bringing automotive parts experience or looking to take the next step in your career, Walser offers an environment where your contributions matter and your growth is supported. Apply today and help keep our customers, technicians, and dealership moving forward!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.