Customer Experience Specialist

Job Summary

Role and Responsibilities / หน้าที่ความรับผิดชอบ Respond to customers’ questions, messages, emails, or comments on every channel in a timely manner and create a customer response manual as a standard practice for all the Representatives. Collaborate with Product Marketing Specialist to create product communication packages and user manuals.

Communicate with customers as requested by other teams and ensure that all the communications are current, consistent, and compelling. Keep up with product value propositions, all the marketing content, current events, and market trends to better understand customers’ situations and questions. Analyze all the questions, messages, emails, or comments to provide a product recommendation to Product Owner and enhance communication packages and user manuals.

Qualifications

/ คุณสมบัติ Bachelor’s degree or higher in Finance and Economic or related fields. Great understanding of investment products such as stock, mutual fund, and cryptocurrency. IC License. Proven work experience as an investment customer service representative. Effective verbal and written communication skills in Thai and English.

Creativity and problem-solving skills. Empathy, ability to connect with customers, and ability to turn customer insights into content pieces. Ability to multi-task, prioritize, and work efficiently under pressure with careful attention to detail Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง