Heavy Duty Truck Operations Manager

Operations Manager

• HD Drivers
• Parker Towing Fort Wayne, IN Parker Towing, a division of Guardian Fleet Services The Heavy-Duty Truck Operations Manager is responsible for leading daily heavy-duty towing, recovery, roadside, and fleet support operations. This role oversees drivers, equipment readiness, customer service, safety compliance, and operational performance to ensure timely, professional, and safe service for commercial, municipal, insurance, and cash tows.

Job Responsibilities

A Heavy-Duty Truck Operations Manager typically has a mix of managerial and operational duties, including: Oversee daily towing and recovery operations, including heavy-duty wreckers, rotators, lowboys, landolls, service trucks, and support equipment. Coordinate dispatch priorities, response times, job assignments, and resource allocation to maximize safety, efficiency, and customer satisfaction.

Ensure all drivers and operators follow company procedures, traffic safety requirements, equipment operating standards, and applicable transportation regulations. Respond to escalated customer, law enforcement, municipality, fleet, insurance, and commercial account concerns in a professional and timely manner. Support recruiting, onboarding, training, performance coaching, and accountability for operations personnel.

Administration duties including but not limited to: email, attending meetings, reviewing and approving timecards/PTO requests, manage driver schedules and overtime. Maintain high standards for workplace safety, scene safety, PPE use, vehicle securement, load handling, and recovery procedures. Track operational performance, including response times, equipment utilization, driver productivity, safety incidents, customer issues, and revenue opportunities.

Assist with development and enforcement of standard operating procedures for towing, recovery, impound, storage, and fleet operations. Participate in after-hours operational support, emergency response coordination, and major recovery events as needed. Other duties as assigned Required Qualifications Minimum of 5 years of experience in the towing, heavy-duty recovery, transportation, fleet, or related roadside service industry.

Valid CDL driver’s license required Proven leadership experience with the ability to manage, motivate, train, and hold teams accountable. Strong working knowledge of heavy-duty towing and recovery equipment, including safe operating practices and job-site procedures. Ability to make sound decisions under pressure in fast-paced, emergency, and roadside environments.

Excellent communication, customer service, conflict resolution, and problem-solving skills. Strong organizational skills with the ability to manage schedules, dispatch priorities, documentation, and multiple active jobs. Ability to use dispatch systems, GPS/telematics tools, mobile applications, email, and basic reporting software.

Knowledge of DOT requirements, safety practices, vehicle securement standards, and applicable local/state towing regulations preferred.

Preferred Qualifications

Experience managing heavy-duty towing operations for commercial fleets, law enforcement rotations, municipalities, motor clubs, or insurance partners. Hands-on experience operating heavy-duty wreckers, rotators, lowboys, landolls, or recovery support equipment. Prior experience managing safety programs, driver training, fleet maintenance coordination, or incident review processes.

Ability to read and interpret work orders, service agreements, rate sheets, recovery plans, and operational reports . Leadership Expectations The Heavy-Duty Operations Manager must be a hands-on leader who sets the standard for professionalism, safety, accountability, and customer care. This individual should be comfortable leading from the field when needed, supporting employees during difficult calls, and building a team culture focused on reliability, respect, and continuous improvement.

Schedule and Working Conditions At work schedule from 7:00 am to 5:00 pm weekdays and established weekend call rotation; including nights, weekends, holidays, and emergency callouts as business needs require. Work may involve roadside scenes, accident recovery sites, storage lots, repair facilities, dispatch offices, and customer locations.

Must be able to work safely around heavy equipment, traffic, disabled vehicles, adverse weather conditions, and high-pressure recovery situations. Experience: 5 years' operating heavy tow trucks or wreckers; experience in supervisory or managerial roles preferred Licenses: Valid Class A Commercial Driver’s License (CDL) with HAZMAT endorsement; TWIC cards preferred Education: High school diploma or GED; technical or vocational training in heavy vehicle operation or fleet management is advantageous.

Skills: Proficiency in handling heavy-duty towing equipment, knowledge of safety protocols, and leadership or team management skills. Work Environment Frequently outdoors, sometimes in adverse weather conditions. Exposure to noise, moving equipment, and occasional heavy lifting up to 50 pounds Flexible hours are often necessary, including on-call shifts and nighttime operations Benefits Offered: Paid Time Off & Paid Holidays Medical, Dental, & Vision plans $15k Employer paid Life Insurance and AD&D Pet Insurance (NEW!)

401(k) plan Short Term & Long-Term Disability Hospital Indemnity Cancer Plan Accident Insurance Employee Assistance Program Employee Referral Bonus Quarterly Driver Safety Bonus We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.