Recreation Manager | InterContinental Halong Bay Resort

1. Role Overview Manage and oversee all recreational facilities and activities, ensuring a safe, engaging, and high-quality guest experience while driving revenue and operational efficiency. 2.

Key Responsibilities

Operations Management Oversee daily operations of recreational facilities (pool, beach, gym, kids club, water sports, spa support if applicable) Ensure all areas are clean, safe, and fully operational Enforce SOPs, safety standards, and emergency procedures Schedule and supervise team to ensure optimal coverage Guest Experience Deliver engaging recreation programs for all guest segments (families, kids, adults) Interact with guests, gather feedback, and resolve complaints professionally Personalize guest experiences and build strong rapport Ensure high standards of service and guest satisfaction Activities & Programming Design and implement a creative activities calendar (daily/seasonal) Organize special events, wellness programs, and themed activities Continuously innovate to enhance guest engagement and participation Health, Safety & Compliance Ensure strict compliance with safety regulations (pool, beach, gym) Monitor lifeguard performance and emergency readiness Conduct regular safety audits and training Ensure compliance with local laws and hotel policies Team Leadership & Development Recruit, train, and develop recreation team members Conduct daily briefings and performance reviews Foster a positive, energetic, and service-oriented team culture Ensure grooming and presentation standards Financial Performance Manage departmental budget, costs, and revenue streams Drive revenue through activities, memberships, and upselling Control expenses (labor, equipment, supplies) Monitor KPIs and adjust strategies accordingly Administration & Reporting Prepare reports on guest feedback, incidents, and performance metrics Maintain equipment inventory and ensure proper maintenance Coordinate with other departments (Front Office, F&B, Engineering, Sales) Support marketing initiatives and promotions 3.

Required Skills

Strong leadership and team management Guest-focused mindset with excellent communication skills Creativity in program development Good understanding of health & safety standards Problem-solving and decision-making ability Proactive and energetic personality 4.

Qualifications

Diploma/Degree in Hospitality, Sports Management, or related field Lifeguard and First Aid/CPR certification preferred 5. Experience 3–5 years in recreation, leisure, or hospitality operations At least 1–2 years in a supervisory/management role 6. Key Metrics Guest Satisfaction Scores (GSI/Guest Love) Participation rate in activities Recreation revenue performance Safety compliance and incident rate Employee engagement