Customer Relations Representative

Department: Client Relations Position: Customer Service Representative Job Type: Full Time Job Description: We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer service for our accounts within the Promotional Product industry. As a Client Relations Representative, your duties and responsibilities would include: Providing optimal customer service to our customers via phone and email Administer accurate, valid, and complete information by using the right tools/methods to build relationships and generate sales within the company.

Follow procedures, guidelines, and policies. Assist our Inside Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed.

Requirements

High School diploma, general degree, or equivalent. Proficient in handling medium to high call and email volume. Experience working in Customer Service. Strong follow-up and follow-through skills. Advanced multi-tasking and time management skills. Excellent communication and presentation skills. Basic order/data entry skills are a plus.

Competency in Google Suite (Sheets, Docs, Gmail, etc.) Energetic and lively personality. Bilingual is a plus, but not mandatory.