Assistant, Quality

· Liaise and coordinate with all Services in the Hospital to achieve quality standards.

• Perform IMS Document Controller (DC) responsibilities, including proper documentation, circulation of new documents, and recall of obsolete documents (internal and external).
• Assist in maintaining readiness of the hospital’s Integrated Management System (IMS) activities.
• Ensure proper archiving and retrieval of controlled documents and take charge of document control in the absence of the Head of Quality & Risk.
• Coordinate with Heads of Services (HOS) and Unit Managers (UM) to ensure timely review and submission of policy.
• Assist the Head of Quality & Risk in preparation of audit evidence files, checklists, and documentation for internal audits and IMS audits.
• Participate in internal and external audits, providing administrative and clerical support as required.
• Assist in the preparation of slides, reports, and minutes of meeting (MOM) for Quality & Risk Committee and related hospital meetings.
• Follow up with departments on action items arising from Quality & Risk meetings.
• Assist in coordinating incident reporting, follow-up with departments, and preparation of incident summaries for management review.
• Compile incident statistics and risk data.
• Involvement in Risk Management exercises, including Incident Reporting and Root Cause Analysis (RCA).
• Assist in training logistics, including venue arrangement, attendance tracking, and circulation of training materials.
• Assist in the preparation and submission of periodic reports to Management and HQ within required deadlines.
• Support activities related to compliance and integrity, including Anti-Bribery Management System (ABMS) training, awareness, and documentation.
• Assist in Business Continuity Management (BCM) documentation, exercises, and follow-ups.
• Ensure compliance to Baby Friendly Hospital Initiative (BFHI) policy and Patient Safety Goals.
• Ensure confidentiality and accuracy in handling quality, risk, and compliance data.
• Provide clerical and administrative support to the Head of Quality & Risk.
• Other Duties: Perform any other responsibilities as directed by the Head of Quality & Risk or hospital management.