Help Desk Technician

Summary Trailer Bridge is seeking a motivated and customer-focused Help Desk Technician to provide technical support to employees across the organization. This position is responsible for troubleshooting hardware, software, and connectivity issues while ensuring timely resolution of IT-related requests. The ideal candidate has strong problem-solving skills, technical knowledge, and a commitment to providing excellent customer service.

Key Responsibilities

Provide first-level technical support for hardware, software, and network-related issues. Troubleshoot and resolve computer, printer, email, and connectivity problems. Install, configure, and maintain computers, software, and IT equipment. Assist with employee onboarding and offboarding, including account setup and equipment preparation.

Support Microsoft 365 applications, password resets, and user access requests. Track, document, and resolve technical issues through the IT ticketing system. Escalate complex issues to senior IT staff when necessary. Maintain IT equipment inventory and follow company security procedures.

Qualifications

Minimum 1 year of experience in IT help desk, desktop support, or a related technical support role. High school diploma or GED required; associate degree in IT or related field preferred. Working knowledge of Windows operating systems, Microsoft 365, and computer hardware. Basic understanding of networking, troubleshooting, and user account management.

Strong communication, customer service, and problem-solving skills. Ability to prioritize multiple requests in a fast-paced environment. CompTIA A+ or similar IT certification preferred, but not required.

Preferred Skills

Experience with Active Directory or Microsoft Entra ID. Familiarity with IT ticketing systems. Experience supporting employees across multiple locations. A few Benefits we currently offer: Medical, Dental & Vison Coverage Mental Health Coverage 401k, Life Insurance, Short- & Long-Term Disability Insurance Health Savings Account & Flexible Spending Account Generous PTO Plan & Paid Holidays Class Pass Credits Opportunity for internal career advancement Mentorship & Leadership Development Programs EEO/AA Institution.

Protected veterans and individuals with disability encouraged to apply.