Field Service Engineer

Summary Bühler Group is looking for a passionate Field Service Engineer to support our Customer Service business across Egypt. This position is responsible for delivering high-quality field service activities, supporting customers with technical expertise, and ensuring the reliable operation and performance of Bühler milling equipment while contributing to long-term customer satisfaction and business growth.

Job Responsibilities

Perform retrofit activities, machine repairs, inspections, preventive maintenance, troubleshooting, and performance optimization on flour milling and grain processing equipment. Service and maintain milling equipment including roller mills, plansifters, purifiers, bran finishers, impact detachers, scourers, separators, aspiration systems, sifters, conveyors and elevators.

Carry out mechanical adjustments, alignment, calibration, wear part replacement and functional checks. Diagnose machine faults, process issues and operational inefficiencies. Prepare service reports, inspection reports and spare parts recommendations. Provide technical assistance, operator training and after-sales support.

Coordinate with internal teams and customer maintenance teams during installation and commissioning. Support installation, commissioning, modernization and retrofit projects. Build strong customer relationships through professional technical support. Identify after-sales opportunities including spare parts, upgrades and service contracts.

Ensure compliance with Bühler safety standards and documentation requirements.

Qualifications

Bachelor's degree in Mechanical Engineering or equivalent. Higher technical education with Customer Service training is an added advantage. Minimum 4–6 years of relevant experience. Fluent English communication skills. Knowledge of Arabic is an advantage. Willingness to travel within Egypt. Experience in pasta plants or grain processing industry.