Financial Counselor

Job Summary

The Financial Counselor is responsible for the timely and accurate follow-up and resolution of unpaid patient balances. This position manages a high volume of patient interactions related to self-pay accounts, analyzes patient responsibility, obtains and verifies insurance information, establishes payment arrangements, and processes patient payments. The Financial Counselor serves as a billing representative, resolving patient financial concerns that may impact a patient’s ability to receive services.

Key Responsibilities

Respond to a high volume of incoming patient calls related to self-pay statements, billing inquiries, and payment concerns. Initiate outbound collection calls to patients on an ongoing basis in a professional and customer-focused manner. Review and monit