Barista Team Lead - Riley - Full Time Days

Hours: 36 hrs/wk Weekdays 6am-3pm with rotating Saturdays Location: Riley's Coffee Wagon A Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.

Key Responsibilities

Team Leadership : Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safety Customer Service : Build rapport with customers, respond to questions effectively, and maintain a friendly, professional attitude Operational Oversight : Assist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignments Training & Development : Help the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skills Problem Solving : Address customer complaints, help resolve issues, and maintain a clean, organized store environment Compliance : Follow food safety regulations, sanitation procedures, and company policies.

Must obtain and keep Serv Safe manager certification within 3 months of starting position. Product Management : Stock and display products according to merchandising standards Required Skills & Qualifications: Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferred Technical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reports Soft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environment Physical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environment Requirements: High school diploma, GED or equivalent experience is preferred.

Requires 3-5 years of relevant experience. Requires Serv. Safe Manager Certification within 6 months of hire. Requires the ability to operate kitchen equipment. Requires basic computer skills. Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.

Requires adherence to local health regulations and safety requirements to produce safe food for consumption. Requires the ability to climb ladders. Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.