Account Relationship Manager

JOB RESPONSIBILITIES

To achieve given individual as well as STC’s sales and marketing target To aggressively market & identify new business opportunities & customer acquisition Establish networking aggressively within branches and broking firms: Conduct regular briefing and courtesy visit to branches to ensure branch sales staffs are aware of STC’s staff and Share Trading Center, and encourage cross-selling of Stockbanking product aggressively Conduct formal visit and briefing to stock broking firms to establish close counterpart relationship, as well as creating brand awareness Conduct regular visit to staffs of SME banking and Wholesale banking to ensure staffs are aware of STC’s staff and Share Trading Center, and encourage cross-selling of Stockbanking product aggressively Coordinate the competitors analysis and their latest package To create brand awareness by ensuring all communications are aligned with branding guidelines Cross selling: Cross sell ( by referrals ) other bank’s products ie: CASA, Credit Card, Mortgage, Privilege Banking etc to ensure customer’s banking interest are well taken care 2. STC Operational & Service Quality Management Opening of account To know the customer background well, ensure customer risk profile are fully complied To ensure applications are processed within the turnaround time To witness the acceptance of legal documents Handling of dealing: Execute order carefully & precisely Confirm order to customer immediately, and / or by end of the day Report any trade error / irregular transactions to immediate supervisor immediately Handling of account / account maintenance: Notify customer on any margin call, force selling, excesses Notify customer on any corporate exercises (right issue, warrant expiry, general offer, capital reduction, share split etc) Attend to customer’s request (cash/FD/Share withdrawal, increase/reduce limit, conversion of warrant, call-warrant, loan-stock etc) Monitor share prices for clients & client’s order To provide market update to client To execute operational activities according to Dealing Manual developed and approved by the bank To execute operational activities according to Group and Bank standards and regulatory requirements with the objective of meeting audit standards JOB REQUIREMENTS SKILLS Results focused, with a track record of achievement Sales oriented Excellent interpersonal and effective communication skills Excellent team player & self-motivator who is proactive Strong analytical and problem solving skills with the ability to adapt to fast changes Willing to learn Willing to travel Matured, trustworthy and hardworking Exceptional & extraordinary quality customer service – able to keep customer happy and satisfied. KNOWLEDGE & INTEREST Keen interest in the stock market and share investment Basic knowledge of equities industry QUALIFICATION & EXPERIENCE A basic degree in Economics / Business Management / Accounting / Finance or any related qualification. Preferably with exempt dealer representative license Preferably with 2 years experience in similar areas ie dealing, sales and marketing of share margin, or any consumer banking products