Programs Support Assistant

The Association for Mental Health and Wellness is seeking a highly organized, professional, and personable individual to serve as the first point of contact for our PROS (Personalized Recovery Oriented Services) program. This role is essential in creating a welcoming, supportive, and recovery-focused environment for members, visitors, and staff, while ensuring smooth and efficient front desk and administrative operations.

The Program Support Assistant supports daily program operations by managing reception responsibilities, coordinating transportation logistics, and providing administrative support to the PROS team. The ideal candidate demonstrates strong organizational skills, professionalism, and the ability to multitask in a fast-paced behavioral health setting.

This position is based onsite and involves frequent interaction with members, staff, and visitors throughout the day. Key Responsibilitie s : Greet members and visitors in a courteous, respectful, and professional manner Direct members to sign in and out using the program participation sheet Oversee front desk and reception area protocols, including visitor sign-in procedures Manage transportation scheduling and maintain accurate documentation for members Provide administrative and clerical support to the PROS team Maintain organized and efficient front desk operations Ensure confidentiality and compliance with agency policies and procedures Support a welcoming, recovery-oriented atmosphere for all individuals entering the program Qualifications : High school diploma or equivalent required; Associate degree preferred Prior experience in a receptionist, administrative, or customer service role preferred Experience in behavioral health or human services a plus Strong organizational and time-management skills Excellent verbal and written communication skills Proficiency in Microsoft Office and general office systems Ability to handle confidential information with professionalism and discretion