Technical Support Specialist

Technical Support! Job Overview Join a technical compliance-focused role where you’ll review installation evidence and supporting documentation, assess air-conditioning, solar PV and battery-related information, verify technical details, identify compliance gaps, and help ensure submissions meet applicable procedures, technical criteria and program requirements.

Key Responsibilities

Review compliance submissions, installation evidence and supporting documentation for completeness and accuracy. Assess air-conditioning, solar PV and battery-related information against internal procedures, technical criteria and program requirements. Verify equipment specifications, model information, system capacity, photographs, certificates and installation records.

Identify missing, inconsistent or potentially non-compliant information and document required corrective actions. Liaise with accredited contractors, installers, assessors and internal stakeholders to obtain clarification or additional evidence. Maintain accurate case notes, records, status updates and audit trails in relevant systems.

Manage assigned workloads while meeting quality, accuracy and turnaround-time expectations. Escalate complex technical matters, recurring issues and potential compliance risks. Contribute to process improvements, checklists, knowledge resources and quality-assurance activities. Keep technical knowledge current through training and updates to relevant standards, requirements and procedures.

Requirements

Technical qualification, technical work experience, or demonstrated aptitude in engineering, electrical, mechanical, HVAC, renewable energy or a related field. Strong attention to detail and ability to identify inconsistencies across multiple documents and data points. Ability to interpret technical specifications, product information, drawings, photographs and installation documentation.

Strong written and verbal communication skills. Strong organisation and time-management skills, with the ability to manage a high-volume queue and competing priorities. Confidence using web-based systems, spreadsheets, document-management tools and standard office software. Consistent, process-focused approach and willingness to follow defined compliance procedures.

Highly Regarded: Experience with air-conditioning, refrigeration, solar PV, battery energy storage, electrical systems or energy-efficiency programs. Engineering, electrical, mechanical, renewable-energy or trade-related qualification. Experience in compliance assessment, quality assurance, technical administration, document review or auditing.

Familiarity with Australian technical standards, product documentation, installation certificates or accredited-contractor environments. Experience liaising with installers, technicians, contractors or customers about technical requirements.

Benefits

Why Join Us? Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!) Work with an innovative company delivering cutting-edge solutions across multiple industries Lead a team in a fast-paced, high-growth environment Competitive salary with opportunities for career advancement Collaborative, forward-thinking work culture 21 leave credits plus all client-based holidays HMO coverage with dependent benefits Exposure to world-class leadership from both local and international supervisors Ready to take your sales career to the next level?

Apply now!