Food & Beverage Intern | InterContinental Cascais-Estoril

As a Food & Beverage Intern , you will be on the front lines of delivering exceptional culinary experiences. You will rotate through various outlets—such as the signature restaurant, the bar, in-room dining, and banqueting—to learn how a world-class F&B operation functions. Your goal is to ensure every guest enjoys high-quality service, whether they are having a quick breakfast or a formal gala dinner.

Key Responsibilities

1. Restaurant & Bar Operations Assist in the setup and breakdown of dining areas according to brand standards. Provide professional table service, including taking orders, serving food and beverages, and clearing tables. Learn the menu in detail (including ingredients and preparation methods) to provide recommendations and handle dietary requirements. Operate the Point of Sale (POS) system for billing and payment processing.
2. Events & Banqueting Support the setup of meeting rooms and event spaces for weddings, conferences, and corporate events. Assist in the execution of high-volume service while maintaining a high level of attention to detail.
3. Quality & Hygiene Control Ensure all work areas are clean and organized, following strict HACCP and food safety regulations. Monitor inventory levels of glassware, cutlery, and linens, reporting any shortages to the supervisor. Assist in the "back of house" coordination between the kitchen and the service team to ensure smooth timing of dishes.
4. Guest Engagement Greet guests warmly and handle special requests to create a personalized dining experience. Resolve guest complaints immediately and professionally, escalating to management when necessary. Promote the IHG One Rewards program and encourage guests to provide feedback.