Customer Service Manager

Job Title Customer Service Manager Job ID 2026-5090 # of Openings 1 Job Locations US-NY-New Paltz Posted Date 5/18/2026 Category Executive / Management / Supervisor / Director Location : Location US-NY-New Paltz Job Post Information* : External Company Name CI – The Manufacturing Career HUB Job Post Information* : External Company URL https://www.

councilofindustry.org/ Company Viking Industries, Inc. Location : Postal Code 12561 Location : Address 89 S Ohioville Rd Type Regular Full-Time Telecommute No Essential Job Duties and Responsibilities: Team Leadership & Development Lead, coach, and develop a team of Customer Service Representatives and Packaging Designers Establish performance expectations, accountability, and continuous improvement initiatives Foster a positive, team-oriented culture focused on urgency, accuracy, and customer satisfaction Support employee training and professional development Customer & Sales Support Ensure customer quotes, specifications, and orders are processed quickly and accurately Partner closely with the sales team to support new business opportunities and ongoing customer relationships Help prioritize and manage multiple packaging projects simultaneously Act as the primary escalation point for customer service issues, production concerns, and order challenges Production Coordination Serve as the communication bridge between customer service and manufacturing operations Coordinate with production, customer service, sales and design teams to ensure projects move efficiently through the system Monitor workflow to ensure deadlines, customer expectations, and production capabilities remain aligned Help resolve issues related to specifications, design & branding, inventory, scheduling, and shipping Process & Systems Management Drive operational efficiency through improved processes, communication, and accountability Review orders, specifications, and customer requirements for accuracy Maintain customer account information, shipping locations, and special requirements Utilize ERP and business systems to manage orders, quotes, and production communication Track team performance metrics and help improve turnaround times Minimum Qualifications: Associate’s or Bachelor’s degree in Business, Operations, Supply Chain, Communications, or a related field preferred Equivalent combination of education and leadership experience in customer service, manufacturing support, packaging, printing, or a related industry will be considered Experience working in corrugated packaging, manufacturing, distribution, or industrial B2B environments strongly preferred Strong organizational and project management skills with the ability to manage multiple priorities Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities High attention to detail and commitment to accuracy Comfortable working in a fast-paced manufacturing environment Strong computer skills including Microsoft Office and ERP/business systems Ability to work collaboratively across departments and lead through changing priorities Working Conditions & Physical Requirements: Work is performed in a manufacturing plant environment.

Regular exposure to machinery, noise, forklifts, and moving equipment. Must be able to walk, stand, and navigate the production floor for extended periods. Occasional lifting (up to 50 lbs) and use of personal protective equipment (PPE) required. Occasional extended hours or weekends based on business needs.