Body Shop Office Manager

Body Shop / Collision Center Office Manager Colonial Chevrolet of Acton — Acton, MA

Colonial Chevrolet of Acton is seeking an organized, dependable, and customer-focused Office Manager for our Body Shop and Collision Center. This position plays an important role in keeping our office running smoothly and helping customers through the collision repair process.

The ideal candidate can manage multiple priorities, maintain accurate records, and communicate professionally with customers, insurance companies, and our repair team.

Responsibilities:

• Greet customers, answer incoming calls, and schedule estimates and repair appointments.
• Open, maintain, and close repair orders, ensuring paperwork is accurate and complete.
• Communicate with customers about repair status, scheduling, and vehicle pickup.
• Coordinate insurance paperwork, approvals, supplements, and payment follow-up with the Body Shop Manager and estimators.
• Assist customers with rental vehicle arrangements.
• Prepare invoices, collect payments and deductibles, and submit completed paperwork to the dealership accounting office.
• Monitor outstanding balances and follow up with customers and insurance companies.
• Maintain organized files and support daily administrative operations.
• Work closely with the Body Shop Manager, technicians, parts department, and accounting team to keep repairs moving efficiently.

Qualifications:

• Previous body shop, collision center, dealership office, or automotive administrative experience preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to multitask and follow through in a busy environment.
• Comfortable using computers, email, and office software.
• Experience with collision estimating or management systems such as CCC ONE or Mitchell is a plus.
• Familiarity with insurance claims, repair orders, billing, and accounts receivable preferred.

We’re looking for someone who takes pride in their work, supports their team, and makes every customer feel well cared for.