Annual Maintenance Technician

We are looking for an Annual Maintenance Technician to join our growing team for The Basement Doctor! This individual would meet with existing customers on pre-scheduled appointments to perform annual maintenance or follow-up on warranty. Serves as a primary driver of revenue growth by actively identifying and presenting upsell opportunities and enhancing the customer’s existing system or addressing newly discovered needs.

Follow through with customers until all issues are resolved. Supports the management and mission of J&D Home Improvement Inc. dba “The Basement Doctor” ESSENTIAL DUTIES AND RESPONSIBILITIES: Drives to potential customers’ homes to meet with them for pre-scheduled appointments to perform annual maintenance or follow-up on warranty.

Works independently in the field, managing time and priorities with minimal supervision. Builds rapport and demonstrates expertise in waterproofing and/or foundation repair systems. Examines waterproofing or foundation work done by J&D Home Improvement Inc. dba “The Basement Doctor” and determines if there is a potential problem(s) and if the customer’s needs and/or desired outcome(s) have changed.

Recommends additional products and services to enhance or improve original J&D Home Improvement Inc. “The Basement Doctor” installation, or remedy to the potential problem. Converts service appointments into sales opportunities. (80%) Writes job proposals for the project to include diagram(s), photographs, instructions, inventory needed, the customer “Fact Sheet,” pricing lists, and the total price of the job.

Turns job proposals into company premises every 24 hours. Install products for Production Department as requested. Follows job specifications to ensure installations are completed to meet company standards. Communicates job completion and/or complications to the Sales Manager. Follows up by phone and revisits the customer as necessary.

Follows through with customers until all issues are resolved. Attends daily zoom meetings, and weekly in person meetings. Meets and/or exceeds sales and service goals. Other duties as assigned.

QUALIFICATIONS

• Minimum 1-year experience in Customer service or related field.
• Basement waterproofing, foundation repair, finishing, and mold remediation industry experience preferred
• Proven track record of establishing goals and measuring performance.
• Valid driver’s license.

BENEFITS

Health, Dental, and Vision 401(k) Hourly rate with commission based on sales. Paid Time off Paid Holidays Competitive compensation (hourly rate plus 5% commission on all sales) Receive a company vehicle PHYSICAL DEMANDS for Lifting, Carrying, Pushing, and Pulling: Heavy: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

And the capability to maneuver in small areas such as crawlspaces.