Student Experience Coordinator (Shanghai, China)

Student Experience Coordinator, Shanghai, China Contract Type: 10 months (planned) Salary: 1 0 000- 13000 RM B/month , commensurate with experience Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance. Location: Shanghai, China Reports to: Director of China Programs Position Overview Are you a life-long learner, curious about the world around you?

Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth? If so, we would love to welcome you to our global community! We are looking for an individual to cover a temporary vacancy due to maternity leave and support IFSA’s programs in Shanghai. This position provides academic and cultural support for undergraduate students; organizes culturally immersive and community-oriented activities and contributes to the overall operations.

The Student Experience Coordinator works closely with all members of the local team, as well as with global colleagues from Health & Safety, Academic Programs, Custom Programs and Student Engagement. The coordinator will work from our Shanghai IFSA Centre. There will be some travel to the events and other activities and excursions.

Hours can have some flexibility. The Institute for Study Abroad (IFSA), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe.

Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs . Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus.

If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you. Learn more about IFSA at https://www.ifsa-butler.org/ In this position, your responsibilities would include: Coordinating and supporting weekly activities, excursions, orientations, pre-arrival webinars, and other relevant activities.

Supporting academic management of programs, including classroom reservation and class schedule coordination, course materials and co-curricular activities. Assisting in arranging internship projects, including facilitating internship placement process, internship seminar course, and communications with supervisors and interns; developing and maintaining internship network .

Assisting with application for program visas and residence permits, including accompanying students to physical exam and relevant visa offices as needed; tracking changes in relevant policies, and promptly reporting any issues or new situations to the supervisor. Coordinating housing arrangements, inspect ing dormitories before semester starts ; a ssist ing with dorm room preparation and Internet set up; t imely arrang ing for cleaning and settle all expenses after semester ends .

Assisting students in handling their daily needs, including medical treatment, and accompanying students to seek medical treatment as needed; assisting with local bank account opening and SIM card . Assisting in arranging activities, weekly newsletter and appointments planning, leading tours and visits as needed. Documenting contracts and relevant documentations properly and submitting financial reports as required and on a monthly basis .

Responsible for the recruitment and daily management of host families, monitor and report any issues found. Monitoring students’ integration and well-being through regular communications . Supporting the planning and delivery of custom programs. Contributing to emergency response and student incident management based on established protocol .

Assisting in daily office procurement; arranging regular cleaning of the office; maintaining safety of company property; assisting in the reception of visitors. Completing other tasks assigned by the supervisor. Requirements, Work Experience and Education 1-2 years of work experience in sectors such as higher education, tourism, event planning, non-profit, or hospitality Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully Strong attention to detail in creating internal and external documents and in managing program and administrative data Strong digital competencies, including the ability to engage with multiple systems, e.

g. database platform Salesforce Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence , intercultural agility , individualized learning and enduring impact Proven ability to work well in a team and to engage effectively with colleagues across an organization Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed An ability to respond calmly and professionally to emergency situations General knowledge of university system and student life Undergraduate degree is required The legal right to work in China and physically reside in Shanghai We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered.

If this describes you, please don’t hesitate to apply and tell us about yourself . Physical & Work Environment Working on a computer, placing phone/video calls. Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold Occasional physical activities such as arranging chairs/tables in conference room settings.

Ability to work outside of local business hours, due to the nature of some activities, excursions and student support. To Apply To apply, please submit your cover letter and CV for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/ In your cover letter, offer a compelling “Why” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will begin immediately, and the position will remain open until filled. IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.