Case Management Supervisor

Position Summary

Community Rehabilitation Center, Inc. (CRC) is seeking an experienced and certified Case Management Supervisor to oversee case management services, review and approve progress notes, monitor documentation compliance, and provide supervision and support to case management staff. The ideal candidate will have strong knowledge of Florida Medicaid requirements, behavioral health case management, quality assurance, and electronic health record documentation.

Key Responsibilities

Review and approve case management progress notes for accuracy, completeness, timeliness, and compliance, as authorized by applicable credentials and payer requirements. Supervise, train, and provide ongoing guidance to case management staff. Ensure case notes accurately reflect services provided and meet applicable medical necessity requirements.

Monitor service plans, assessments, progress notes, and required documentation. Conduct routine documentation audits and identify areas requiring correction. Return incomplete or noncompliant documentation for timely revision. Collaborate with clinical leadership, billing, and compliance teams to reduce documentation-related claim denials.

Monitor staff productivity, performance, and timely submission of case notes. Maintain compliance with HIPAA, Florida Medicaid, managed care requirements, and agency policies. Required Qualifications: Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, or a related field. Minimum of three years of experience in behavioral health or case management services.

Experience reviewing case management documentation and providing staff oversight. Knowledge of Florida Medicaid documentation requirements. Proficiency with electronic health records (EHR). Certification Requirements: Certified Behavioral Health Case Manager (CBHCM) or Certified Behavioral Health Case Manager Supervisor (CBHCMS) through the Florida Certification Board.

CBHCMS certification strongly preferred. Must meet applicable Florida Medicaid and payer-specific requirements for case management supervision and documentation approval.

Preferred Qualifications

Previous supervisory experience in behavioral health or community-based services. Experience with Medicaid managed care organizations. Knowledge of behavioral health and substance use disorder services. Experience conducting documentation audits and implementing corrective action plans. Strong organizational, leadership, and communication skills.