Account Specialist

Job Title: Account Specialist Job Summary: The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer’s operational experience at Rev. Spring.

Rev. Spring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs. Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction.

They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside Rev. Spring and across diverse teams.

Essential Functions

• Establish strong and proactive relationships with customers
• Be the voice of the customer inside Rev. Spring
• Ensure barriers to customer success are removed
• Gather customer requirements, work with technical teams, and implement customer changes
• Problem solving
• Provide consultation to customers on solution best practices
• Manage support tickets for the customer
• Maintain working knowledge of Rev. Spring services and products Success in role looks like:
• Manages strong support relationship and takes pride in delighting customers
• Clear and unambiguous communication for change requests and customer needs to internal teams
• Ability to learn a growing portfolio of Rev. Spring products
• Outstanding internal partner to cross-functional technical teams Minimum Requirements:
• Demonstrated competency in customer management
• Attention to detail
• Ability to work independently and in a team environment
• Solid technical aptitude with a desire to learn
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities effectively
• Proven commitment to providing excellent customer service Education: Bachelor’s Degree or equivalent work experience