Front Counter Sales and Services Associate

Front Counter Sales and Services Associate SCOPE OF JOB The Sales & Service Associate is responsible for supporting all aspects of site customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.

JOB RESPONSIBILITIES

Provide exceptional customer service by being professional, friendly, and approachable Address and resolve all customer requests and/or complaints utilizing a positive, creative approach Collaborate with all appropriate departments and personnel to ensure customer satisfaction Sell products and services by using selling techniques such as add-on sales Participate in required product training to build required product knowledge Provide customer support with technical product information Network to build relationships with prospective and existing customers Make outbound lead follow up to potential and existing customers utilizing various methods including phone, email, mail, and fax Support outside sales team with order entry and inventory inquiries Use smartphones and digital technologies to enhance communication Use POS system Answer phone calls and respond appropriately to caller’s needs Generate and maintain accurate required documentation Maintain a safe, clean, and organized work area Comply with all company rules, policies, and procedures Complete all other tasks as assigned _________________________________________________________________________ KNOWLEDGE/SKILLS/ABILITIES Excellent customer service and communication skills In-depth knowledge of sales strategies and product demonstrations Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment Good listener with above average reasoning ability and make minimal mistakes Effective use of multi-line phone system Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs ____________________________________________________________________________ EDUCATION AND EXPERIENCE High school degree or equivalent education/experience.

PHYSICAL REQUIREMENTS Frequently operates shop equipment and machinery and/or office productivity equipment such as computers, calculators, copy machines, and printers. Frequently stands for extended periods of time. Works in both inside and outside weather conditions. Required to work in a fast-paced, multitask environment.

Able to lift thirty pounds unassisted. Note: Nothing in this job description restricts management’s right to assign or re-assign duties and responsibilities to this job at any time. Upon job offer, all candidates must complete and pass both background and drug testing. Mandatory for all potential hires.