Senior Account Executive – Commercial HVAC

Senior Account Executive – Commercial HVAC Service Cincinnati, OH Relationship Management

• Technical Expertise
• Strategic Account Growt h You know commercial HVAC. You know how to earn a customer's trust. And you know the best account growth comes from understanding a customer's business, solving problems, and following through. If that sounds like how you approach your work, this could be a great next step. Comfort Systems USA – Ohio is seeking an experienced Senior Account Executive – Commercial HVAC Service to join our Cincinnati Service team. This is a relationship-driven role focused on managing, retaining, and growing an established portfolio of commercial and industrial customers . You'll get to know your customers, their facilities, HVAC systems, operational priorities, and long-term needs, then help them identify practical solutions that deliver real value. The focus is not simply on making the next sale. It's about becoming a trusted advisor customers rely on for preventive maintenance, HVAC service agreements, repairs, equipment replacement, retrofits, and mechanical solutions. Who Will Thrive in This Role? This could be a great fit if you: Know commercial HVAC. You can confidently discuss HVAC equipment, preventive maintenance, service, repairs, replacements, retrofits, and mechanical solutions. Value relationships over transactions. You build credibility through technical knowledge, responsiveness, integrity, and follow-through. Enjoy growing existing accounts. You recognize opportunities by understanding your customers, their facilities, and their long-term needs. Are a problem-solver. You ask good questions, anticipate challenges, and bring the right resources together to develop practical solutions. Understand the business side. You're comfortable with pricing, gross margin, customer retention, and profitable account growth. Work well with Operations. You understand that a great customer experience requires strong collaboration across sales, service, estimating, engineering, and project teams. Take ownership. Customers and coworkers know they can depend on you to communicate, follow through, and do what you say you'll do.

What You'll Do

Manage, retain, and grow an established portfolio of commercial and industrial HVAC customers. Build trusted relationships with building owners, facility managers, property managers, operations leaders, and other decision-makers. Develop a strong understanding of customer facilities, HVAC systems, budgets, operational priorities, and long-term needs.

Conduct customer meetings, facility visits, and strategic account reviews. Identify opportunities for HVAC service agreements, preventive maintenance, repairs, equipment replacement, retrofits, and mechanical projects . Develop proposals and recommendations that clearly communicate technical and financial value. Manage service agreement renewals and proactively address potential retention concerns.

Partner with Service Managers, HVAC technicians, estimators, engineers, and project teams to develop and deliver effective solutions. Develop new business through existing relationships, referrals, and strategic opportunities when appropriate.

What We're Looking For

5+ years of experience in commercial HVAC service sales, mechanical services, technical account management, HVAC estimating, service operations, or a closely related field. Strong technical knowledge of commercial HVAC systems, preventive maintenance, repair services, equipment replacement, and HVAC service operations.

Proven success managing, retaining, and growing commercial customer accounts. Strong consultative selling, communication, negotiation, and relationship management skills. Ability to establish credibility with building owners, facility managers, technical professionals, and commercial decision-makers. Understanding of pricing, gross margin, customer retention, and profitable account growth.

Strong organizational skills, attention to detail, and consistent follow-through. Valid driver's license and ability to travel throughout the Greater Cincinnati market. Greater Cincinnati market knowledge and experience with HVAC service operations, estimating, equipment replacement, retrofits, design-build, or complex mechanical projects are a plus.

Compensation

& Benefits Competitive base salary plus performance-based incentive plan Vehicle allowance Medical, dental, and vision benefits 401(k) with Company contribution Paid time off and Company holidays Ongoing training and professional development Why Comfort Systems USA – Ohio? Our business is built on technical expertise, dependable service, and long-term customer relationships .

For the right person, this is an opportunity to take an established customer portfolio and make it your own. You'll deepen relationships, solve meaningful customer problems, grow accounts strategically, and become the person customers trust when they need help making decisions about their HVAC and mechanical systems. If you're an experienced commercial HVAC professional who believes the best business relationships are built on technical credibility, responsiveness, and trust, we'd like to hear from you.