Receptionist

RECEPTIONIST Varnum's main office in Grand Rapids is looking for a full-time Receptionist. This client-facing role combines traditional receptionist duties, hospitality responsibilities, and general office support, with cross-training in several areas to serve both internal and external clients. This position requires exceptional customer service skills, attention to detail, discretion, and the ability to manage multiple priorities in a fast-paced legal environment.

ORGANIZATIONAL STATUS: This position reports to the Human Resources Coordinator. ROLES & RESPONSIBILITIES: Warmly and professionally greet clients, attorneys, visitors, and vendors. Maintain a clean, organized, and welcoming reception area. Answer calls promptly, and professionally directing them accordingly. Schedule conference rooms and coordinate meetings using the firm's room scheduling software.

Notify attorneys and staff when clients or visitors arrive. Make travel/hotel arrangements for Firm members. Ability to work with vendors and outside service providers. Assist with monitoring and stocking other floors. Assist with ticket handling. May be asked to provide assistance during on-site evening events. May be asked to assist Human Resources/Marketing in planning events.

Assist with setting up conference rooms for meetings and events. Some minimal lifting is involved along with the rearranging/moving of tables and chairs. Order meals for meetings and other office events. Provide general office support and other administrative tasks as requested. Follow security and safety procedures. Maintain confidentiality in all Firm and client matters.

QUALIFICATIONS

& REQUIREMENTS: Education: High School Diploma or equivalent, emphasizing courses in English and math. Experience: Two years as a receptionist in a professional office environment with demonstrated communication and interpersonal skills and excellent attendance record. A hospitality background is a plus, but not required.

Required Skills/Abilities: Polished professional Strong customer service and interpersonal skills Exceptional communication skills, both written and verbal Strong listening skills Responsible, reliable, and punctual Flexible, able to pivot quickly Takes initiative Ability to meet priorities, deadlines and unforeseen needs Can multi-task with ease Attention to detail to processes/procedures Works well both independently and as part of a team Valid Drivers License Preferred Skills: Demonstrated proficiency in computer applications, such as MS Office Suite and document management systems like iManage.

Multi-line phone experience. Event and/or hospitality experience a plus. Hours: 8:00 a.m. to 5:00 p.m. Monday-Friday 100% in-person The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Job ID 286