Senior Outsourced Vendor Management - Workforce Management, SPX Express

Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas. Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations. Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.

Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality. Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market. Contribute & process vendor evaluation with internal teams.

Other tasks are assigned by the Company from time to time. Min 4+ years of experience in workforce management or related roles. Solid communication and stakeholder management skill, both internally and externally. Data and SOP-driven, with strong problem-solving and decision-making abilities. Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.

Willing to be hands-on with solid project management and execution abilities. Result-oriented and proactive approach in identifying and capitalizing on opportunities.